Jacqueline Cruz
Lawrenceville,GA
Summary
Client-focused and organized professional with 10+ years of diverse experience in customer service, business management and project coordination. Collaborative communicator to quickly build relationships with both clients and business audiences. Demonstrated expertise in transforming chaotic, fast-paced workflows into structured, high performing operational processes. A natural cross functional leader skilled at personnel development, timeline management, and lean resource allocation under pressure.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Entrepreneurial Business Manager
Atojitos Mi Mexico LLC
Pendergrass, Georgia
03.2015 - Current
- Directed daily business operations for a lean independent hospitality business.
- Directed local organic marketing and digital media initiatives to increase community engagement and attract new customers.
- Managed daily financial reconciliation, accounts payable, and cash flow tracking.
- Maintained fiscal oversight to keep daily revenue balancing accurate.
- Provided cross-functional support across service, kitchen, and technical troubleshooting to keep operations running without downtime.
- Coordinated vendor orders and supply purchasing to ensure uninterrupted restaurant operations.
- Resolved customer concerns to enhance front-of-house service quality.
- Maintained compliance with health, safety, and company requirements.
- Supported team development to promote strong performance.
Education
Some College (No Degree) - Surgical Technician/Radiology
Gwinnett Technical College
Lawrenceville, GASome College (No Degree) - Automotive Technology
Atlanta Technical College
Atlanta, GASkills
- Cross-Functional operations
- Process optimization
- Operational troubleshooting
- Budget management
- Account retention
- Performance evaluation
- Conflict resolution
- Interpersonal communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Entrepreneurial Business Manager
Atojitos Mi Mexico LLC
03.2015 - Current
Some College (No Degree) - Surgical Technician/Radiology
Gwinnett Technical College
Some College (No Degree) - Automotive Technology
Atlanta Technical College