Jacqueline Currie
Greensboro,NC
Summary
Vision Statement: “I’m a detail-oriented social worker with 25 years of administrative assistant, excellent communication skills, and efficient type writing skills; seeking an opportunity where I can use my organization and goal-oriented mind set to create effective customer service experience.”
Overview
25
25
years of professional experience
Work History
Concession Stand Manager
OVG 360 Greensboro Coliseum
Greensboro, NC
03.2011 - Current
- Take customer orders and assemble them correctly
- Check identification for age-restricted items, such as alcoholic beverages
- Accept payment from customers via a cash register
- Check food items to ensure quality and safety standards are met
- Keep the assigned area clean, sanitary, and safe
- Perform basic maintenance on machines and equipment, as needed
- Answer questions about concession stand location, prices of goods sold there, and other questions about tickets or other items sold
- Under the guidance of a supervisor, maintain concession stand records with information on products used and food served to customers
- Complete inventory sheets daily, noting supplies that need to be replenished
- Enter data into a computerized cash register system
- They may also be responsible for balancing register tills at the end of day.
Eligibility Caseworker
Guilford County, Human Services
Greensboro, NC
10.2000 - 07.2021
- Efficiently updating e-mails and consistent communication between supervisor and lead case workers
- Explain and interpret policy and application procedures to clients, and individuals in the community, and assist individuals in completing the application form
- Completion of various standardized forms, verifying information gathered, and computation of budgets and creating filing systems electronically
- Maintains complete and accurate records on client eligibility by physical copy.
Income Maintenance Caseworker
10.1999 - 07.2000
- Henderson County Division of Social Service
- Interview, verify, and document all information needed to determine eligibility for Food and Nutrition Services Program, Work First, and Medicaid
- Utilize State and Federal policy guidelines to determine if client meets the eligibility requirements
- Acquired information on absent parents to make child support referrals
- Called and verified job terminations, wage verifications and insurance deductibles.
Administrative Assistant IV
Henderson County Division, Social Service
Hendersonville, NC
10.1998 - 10.1999
Eligibility Caseworker
Guilford County, Human Services
Greensboro, NC
10.2022
- Conducted interviews to obtain necessary information and verified information received from applicants to determine eligibility for the Food and Nutrition Services Program
- Maintain notes and organized files physically and electronically per clients I conducted an interview with
- Instructed policy and application procedures to clients, and individuals in the community, and assisted individuals in completing the application form
- Completion of various standardized forms, verifying information gathered, and computation of budgets
- Maintains complete and accurate records on client eligibility.
Assisted Program Manager
- In duties assigned
- Processed CIP (Crisis Intervention Program) applications for clients who needed fans and/or repairs on their a/c
- Assisted Program Integrity with Electronic Benefit Training (EBT)
- Taught clients how to use and maintain their Electronic Benefit Card (EBT)
Education
Diploma - undefined
C. Crawford High School
1975
Skills
- Typing
- Data Entry
- Ability to plan and organize work and time
- Ability to add, subtract, multiply and divide whole numbers and fractions used in calculations
- Knowledge of OVS, BENDEX, SDX, ACTS, EBT EDGE
- Microsoft Office
- Certificate for Customer Service
- Certificate for using NC FAST
- Writing skills used to correspond with clients
Timeline
Eligibility Caseworker
Guilford County, Human Services
10.2022
Concession Stand Manager
OVG 360 Greensboro Coliseum
03.2011 - Current
Eligibility Caseworker
Guilford County, Human Services
10.2000 - 07.2021
Income Maintenance Caseworker
10.1999 - 07.2000
Administrative Assistant IV
Henderson County Division, Social Service
10.1998 - 10.1999
Assisted Program Manager
Diploma - undefined
C. Crawford High School