Jacqueline Davenport
Houston,Texas
Summary
Dynamic and detail-oriented professional with a proven track record in procurement and supply chain management. Possessing comprehensive knowledge of the purchasing process, including bid preparation, negotiation, and vendor management.
Overview
21
21
years of professional experience
Work History
Category Management Analyst
Advantage Waypoint
01.2018 - 01.2024
- Provided crucial insights and business intelligence to guide decision making processes
- Collaborated effectively with cross-functional teams to ensure data accuracy and reliability
- Developed and executed data-driven strategies resulting in increased client revenue
- Created Power BI reports customized for decision-makers.
Division Customer Service Manager
Advantage Waypoint
01.2012 - 01.2018
- Seasoned customer service professional with over 5 years of experience focusing on continuous improvement, client relations, and cross-functional collaboration
- Efficiently managed day-to-day operations of a bustling customer service department with a team of 20+ employees
- Recruited, mentored, and trained top-tier customer service agents and front-end staff, including CRM software proficiency.
Regional Customer Service Manager
FSI
01.2009 - 01.2012
- Established and managed regional customer service operations across four states
- Provided effective supervision and support for a team of 10+ employees
- Conducted recruitment, training, and ongoing daily support for staff members.
Customer Service Representative
FSI
01.2003 - 01.2009
- Accumulated over 5 years of diverse experience in customer service, technical support, and customer care
- Demonstrated proficiency in managing interactions with a varied customer base, employing de-escalation techniques, and proposing effective solutions
- Established a solid track record of nurturing strong client relationships and identifying opportunities to enhance customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
No Degree - Nursing Education
Henderson State University
ArkadelphiaSkills
- Well-accomplished, proactive, and seasonal professional with more than 6 years in data analysis expertise Adept at maximizing client satisfaction and driving profitability
Timeline
Category Management Analyst
Advantage Waypoint
01.2018 - 01.2024
Division Customer Service Manager
Advantage Waypoint
01.2012 - 01.2018
Regional Customer Service Manager
FSI
01.2009 - 01.2012
Customer Service Representative
FSI
01.2003 - 01.2009
No Degree - Nursing Education
Henderson State University
Similar Profiles
Rhonda YbarraRhonda Ybarra
Sales Support Specialist /Administrative Assistant at Advantage WaypointSales Support Specialist /Administrative Assistant at Advantage Waypoint
Danny BradberryDanny Bradberry
Account Executive at Advantage Waypoint LLCAccount Executive at Advantage Waypoint LLC
Shana MastranduonoShana Mastranduono
Food Broker at Waypoint Advantage SolutionsFood Broker at Waypoint Advantage Solutions