Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacqueline Davidson

Jacksonville

Summary

Operations professional with solid background in streamlining processes and enhancing operational efficiency. Known for effective team collaboration and achieving results in dynamic environments. Skilled in process optimization and problem-solving, with reliable and adaptable approach to changing needs.

Overview

8
8
years of professional experience

Work History

Agency Operations Specialist

Olympus Insurance
10.2023 - Current
  • Inputs all necessary policyholder information into system, including Workflows, Endorsements.
  • Processes incoming and outgoing documentation and correspondence including Workflows, USPS mail, faxes, and emails.
  • Follows company policies and procedures for business activities and equipment.
  • Learns and understands company insurance products and processes/procedures.
  • Gathers and analyzes information skillfully to develop alternative solutions.
  • Accurately answers inquiries from agents, policyholders and other entities related to billing.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Collected, arranged, and input information into database system.
  • Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
  • Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.

Customer Service Representative

Geico
11.2022 - 01.2023
  • Provide customers with superior customer service.
  • Maintain accurate accounting of calls received.
  • Serviced boat, RV, and Cycle policies
  • Provided Web and tech support when required.
  • Provide tips on call handling procedures.
  • Counsel customers on insurance coverages.

Customer Service Representative

Maximus
01.2021 - 11.2022
  • Provide customers with superior customer service.
  • Maintain accurate accounting of calls received.
  • Counsel patients on COVID-19 vaccine and safety guidelines as per the county and state regulations.
  • Provided Web and tech support when required.
  • Provide tips on scripting updates for clients.

Sortation / FC Associate 1

Amazon
01.2018 - 01.2021
  • Started at JAX 1-trained in Inducting, Stowing, Picking, Unloading
  • Ambassador for 6 months before transferring to JAX 2
  • JAX 2- trained in Picking, packing, inducting, vendor returns, and the dock.

Production Coordinator

Roller Die & Forming
01.2019 - 01.2020
  • Work with management in coordinating and planning production activities.
  • Provide administration assistance to management.
  • Prepare and review internal documentations for management.
  • Monitor and manage production schedules for timely delivery.
  • Coordinate and flow of manuscript between Authors, Editors, Designers, and production units.
  • Guide and supervise junior staff as needed.
  • Coordinate, plan, and delegate daily work responsibilities.
  • Communicate production status updates daily.
  • Develop training documents and standards of procedures.

Customer Support Specialist

07.2018 - 08.2019
  • Answer telephone calls regarding existing accounts.
  • Respond to questions and concerns about account, and escalate calls appropriately.
  • Counsel customers on account options.
  • Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.
  • Specializes in Negotiation procedures for payment arrangements.

Education

Bachelor's Degree - Music Production

Full Sail University-Winter Park, FL
Winter Park, FL
01.2017

Skills

  • Windows / Loan Processing
  • Microsoft Office / Bookkeeping
  • Excel / Salesforce / Zendesk
  • Excellent Time Management Skills
  • Microsoft Outlook / One Note
  • Exceptional Telephone Etiquette
  • Effective Workflow Management
  • Customer-Focused
  • Adept at Complaint Resolution
  • Strong Leadership Skills
  • Strong Interpersonal Skills
  • Solid Communication Skills
  • Self-Directed Work Ethic
  • Detail Oriented / Analysis Skills
  • Strong Organization Skills
  • Patience / Maximo / Salesforce / 2044 License
  • Process documentation
  • Attention to detail
  • Problem-solving
  • Operational efficiency
  • Cross-functional communication

Timeline

Agency Operations Specialist

Olympus Insurance
10.2023 - Current

Customer Service Representative

Geico
11.2022 - 01.2023

Customer Service Representative

Maximus
01.2021 - 11.2022

Production Coordinator

Roller Die & Forming
01.2019 - 01.2020

Customer Support Specialist

07.2018 - 08.2019

Sortation / FC Associate 1

Amazon
01.2018 - 01.2021

Bachelor's Degree - Music Production

Full Sail University-Winter Park, FL

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