Jacqueline Delcid
Freeport,NY
Summary
Friendly and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Trained in POS systems, known for maintaining speed and accuracy in high-traffic times.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Waitress
Aperitif Bistro
01.2016 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Brand Ambassador
Banana Republic
07.2015 - 08.2016
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
- Greeted customers warmly and pleasantly answered inquiries.
- Maintained clean, organized and professional work environment.
- Provided exceptional customer service to drive satisfaction.
Hostess
Ruth Chris Steakhouse
09.2014 - 09.2015
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Education
Bachelor of Science - Nursing
Molloy University
Rockville Centre, NY05.2025
Associate of Arts -
Nassau Community College
Garden City, NY05.2019
Skills
- Recommend Menu Items
- Food Inspection
- Transactions and Cash Handling
- Hospitality and Accommodation
- Guest Accommodations
- Customer Service and Rapport
- Phone Inquiries
- Banquet Coordination
Certification
- Basic Life Support, CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Waitress
Aperitif Bistro
01.2016 - Current
Brand Ambassador
Banana Republic
07.2015 - 08.2016
Hostess
Ruth Chris Steakhouse
09.2014 - 09.2015
Bachelor of Science - Nursing
Molloy University
Associate of Arts -
Nassau Community College