Jamee L Sikes
Monett
Summary
Customer service professional with over 21 years of experience delivering exceptional hospitality in fast-paced restaurant environments. Skilled in fostering loyal customer relationships through personalized greetings, name recall, and consistently providing memorable experiences that encourage repeat visits. Recognized for reliability, adaptability, and strong teamwork, effectively managing challenging tasks while maintaining smooth operations and a welcoming atmosphere. Dedicated to achieving high standards of customer satisfaction and contributing to overall business success.
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
15
15
years of professional experience
Work History
Waitress
Smith's Restaurant
Bolivar, Mo
08.2011 - Current
- Supported hostesses and bussers with seating and table-clearing throughout high-volume shifts.
- Memorized menu items and answered questions regarding ingredients, nutritional value, and preparation methods.
- Reported dining room or kitchen safety hazards and made sure timely resolutions were reached.
- Calculated and processed final bill, including splitting checks, running credit cards, or providing accurate change for cash payments.
- Delivered personable and attentive service to all patrons, including seating assistance, order management, and special requests.
- Communicated with guests regarding special requests, allergy issues, and other dietary restrictions.
- Wrote patrons' food orders on order slips, memorized orders, and entered orders into computers for transmission to kitchen staff.
- Quickly addressed and resolved customer concerns, working with management to fix advanced issues.
- Collected payments from customers.
- Took orders, made drinks, and cleaned tables after the guests' departures.
- Reset tables between customers by removing used dishes, wiping down surfaces and refilling condiments.
- Controlled the flow of food from the kitchen to the dining table.
- Upheld high sanitation and safety standards while delivering and serving food.
- Answered customer menu questions and offered suggestions based on individual preferences.
- Cleaned tables or counters after patrons finished dining.
- Fostered fun atmosphere and family-style work environment.
- Prepared checks that itemize and total meal costs and sales taxes.
- Took orders from patrons for food or beverages.
- Assisted guests with making menu choices.
- Entered orders, delivered food and beverages, and processed payments.
- Checked with customers to ensure satisfaction and correct any issues.
- Greeted all guests with smile and friendly greeting.
- Answered phones and took phone orders for customer pick up or delivery.
- Used slow periods to stay on top of side work such as restocking serving stations and wrapping silverware.
- Prepared itemized checks, including total meal costs and sales taxes.
- Took orders from patrons for food and beverages.
- Performed side work duties, such as cleaning, stocking.
Education
High School Diploma -
Bolivar High
Bolivar, Mo05-2005
No Degree - Medical Assisting
Bolivar Tech
Bolivar, MOSkills
- Menu memorization
- Payment processing
- Safety and sanitation
- Menu recommendations
- Customer service
- High-volume dining
- Bus tables
- Quality control
- Food handling
- Recommend menu items
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Attention to detail
- Decision-making
- Service prioritization
Timeline
Waitress
Smith's Restaurant
08.2011 - Current
High School Diploma -
Bolivar High
No Degree - Medical Assisting
Bolivar Tech