Jacqueline Delos Reyes
Glendale,AZ
Summary
Highly reliable self-starter can be counted on to complete assignments without supervision. Work well in a busy office, handling a wide variety of task and displays teamwork. Adept at multi- tasking and managing time efficiently and productively.
Overview
17
17
years of professional experience
Work History
Medical Records Representative
Evernorth Care Group
Phoenix, Arizona
03.2020 - Current
- Researched and scanned all loose sheet and documents appropriately in KPI spreadsheet.
- Communicates with all levels of healthcare clinicians (Internal and External), patients, attorneys, insurance companies regarding requests for information.
- Review requests for release of information and processes requests from patients, attorneys, insurance companies and other health care clinicians. Ensure compliance with state statutes and internal policies and procedures.
- Logs and routes incoming records to providers for review and inclusion into the EHR.
- Provides a positive customer service approach in all internal and external customer experiences.
Sr. Lead HIMS Tech
Banner Healthcare
Phoenix, Arizona
08.2015 - 03.2020
- Coordinates and processes a high volume of requests for confidential patient information in accordance with HIPAA, Federal, State and regulatory guidelines for the Banner Health system (hospital s, clinics, urgent care facilities).
- Act in a leadership role and as a liaison between management and staff.
- Facilitate the delivery of high-quality customer service to external customers.
- Monitoring and direction of daily work flow and involvement in process improvement/ quality monitoring functions.
HIMS Tech Medical Records
Banner Healthcare
Phoenix, Arizona
06.2008 - 08.2015
- Responsible for the maintenance and preservation of confidential electronic health records.
- Performs a variety of HIMS functions, including the following; record completion, transcription coordination, document imaging, ROI, providing customer service and information to physicians and staff.
Education
High School Diploma -
De Anza High School
Richmond, CA06-1999
Skills
- Data entry
- Work well independently
- Excellent customer service
- Knowledgeable in Microsoft word and excel
Timeline
Medical Records Representative
Evernorth Care Group
03.2020 - Current
Sr. Lead HIMS Tech
Banner Healthcare
08.2015 - 03.2020
HIMS Tech Medical Records
Banner Healthcare
06.2008 - 08.2015
High School Diploma -
De Anza High School