Jacqueline Denson
Summary
Dynamic Family Program Manager with a proven track record at Dallas County System of Services, excelling in strategic planning and project management. Adept at fostering team leadership and enhancing program effectiveness through data-driven insights. Skilled in budget management and conflict resolution, driving impactful community engagement initiatives.
Overview
35
35
years of professional experience
Work History
Family /Father Hood Program Manager
Dallas County System of Services
Selma, AL
05.2022 - Current
- Coordinated program activities to improve service delivery tailored to diverse community needs.
- Cultivated partnerships with local organizations to optimize resource sharing and collaboration.
- Facilitated stakeholder meetings to gather input, ensuring alignment of program objectives with community priorities.
- Evaluated program effectiveness through participant feedback and data analysis.
- Implemented training sessions for staff on program policies and best practices.
- Managed project timelines to ensure compliance with regulatory standards and guidelines.
- Oversaw budget preparation and monitoring to align with funding requirements.
- Communicated regularly with external partners to ensure alignment of strategies and goals.
- Created reports detailing program progress and areas for improvement.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
Senior Human Resources Supervisor
United States Army
Great Lakes, Illinois
02.1991 - 10.2019
- Developed employee engagement programs that strengthened workplace culture and improved retention rates.
- Implemented performance management strategies to support employee development initiatives.
- Facilitated training sessions to improve staff skills and compliance with regulations.
- Managed benefits administration, ensuring timely updates and communication with employees.
- Collaborated with leadership to align HR strategies with organizational goals and objectives.
- Resolved employee relations issues through effective communication and conflict resolution techniques.
- Analyzed HR metrics to inform decision-making and enhance operational efficiency in processes.
- Developed and implemented Human Resources policies, procedures, and programs.
- Participated in professional networks to stay abreast of changes in human resources management techniques.
- Coordinated training sessions for staff members in areas such as diversity awareness, customer service skills, harassment prevention.
- Monitored payroll processing functions in order to ensure accurate payment of wages.
- Served as a consultant on various projects related to organizational design and restructuring efforts.
- Established paths for employee promotion and development.
- Developed plans to increase morale and engagement in order to improve job satisfaction and reduce turnover.
- Assisted with the development of succession planning strategies for key positions within the organization.
- Worked with department managers to establish performance evaluation and improvement processes.
- Advised senior leadership on industry trends in employee engagement initiatives, influencing strategic HR planning and program development.
- Advised leadership and personnel on driving HR policies, union negotiations, and business strategy implementation.
- Provided HR consultation services to leadership and department heads.
- Used data and analytics to improve company processes for recruitment, selection and onboarding.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
Education
Bachelor of Science - Human Services
Columbia College
Columbia, Missouri, MO06.2019
Bachelor of Arts - Human Services
Columbia College
Columbia, MO06-2019
Skills
- Program management
- Project management
- Strategic planning
- Problem-solving
- Performance evaluation
- Program evaluation
- Data collection & research
- Community outreach
- Work prioritization
- Team leadership
- Conflict resolution
- Risk assessment
- Problem-solving
- Training development
- Risk assessment
Iraq Campaign medal, Defense meritorious service medal, army commendation medal, meritorious unit
I served on active duty for 23 years, I retired from the United States Army October 1, 2015. I served in multiple conflicts, I am a combat veteran.
Timeline
Family /Father Hood Program Manager
Dallas County System of Services
05.2022 - Current
Senior Human Resources Supervisor
United States Army
02.1991 - 10.2019
Bachelor of Science - Human Services
Columbia College
Bachelor of Arts - Human Services
Columbia College