JACQUELINE D. ISHMEAL
Carrollton,TX
Summary
Clinical payments and reimbursement professional with 25+ years of experience in healthcare finance, clinical research operations, contract administration, and medical claims management. Known for accuracy, efficiency, and strong cross-functional collaboration. Skilled in budget setup, contract interpretation, reimbursement troubleshooting, and financial reporting across complex clinical study environments.
Overview
19
19
years of professional experience
Work History
Clinical Contracts Associate I
Abbott (formerly St. Jude Medical)
Plano, TX
04.2024 - Current
- Under minimal guidance & supervision, develop & negotiate contracts, contract amendments and complex budgets with site partners within expected timelines/metrics
- Proactively collaborate with external/internal partners to address & resolve contract/budget issues to meet study milestones and deadlines
- Review informed consents to ensure alignment with contract/agreement and provide guidance to study teams
- Anticipate potential contract/budget compliance issues and timely risk mitigation
- Demonstrate analytical, critical thinking and problem-solving behaviors
- Analyze and identify issues and solutions to address any potential risks
- Able to manage multiple assignments with oversight
- Defines any limits and indicates clearly whether requests and needs can be fully met within timelines
- Anticipate potential contract/budget compliance issues and mitigate the risks and address issues timely
- Able to write professional internal/external communications using good grammar and clear messaging with little management oversight tailored to the target audience
Clinical Payments Analyst II
Abbott (formerly St. Jude Medical)
03.2021 - 04.2024
Clinical Payments Analyst I
Abbott (formerly St. Jude Medical)
05.2018 - 03.2021
Senior Clinical Payments Coordinator
Abbott (formerly St. Jude Medical)
03.2014 - 04.2018
Clinical Payments Coordinator II
Abbott (formerly St. Jude Medical)
08.2013 - 03.2014
- Ensure accuracy and integrity of clinical financial data across Oracle CSP, SAP, and study files.
- Serve as primary contact for study sites regarding reimbursement, deliverables, and budget allocation.
- Set up clinical study budgets and payment schedules; monitor expenditures and contract terms for compliance.
- Data Extract, Exceptions, Generation of Data and Reviewing Data
- Audits
- Sunshine Reporting
- Lead reimbursement activities for assigned studies, including budget audits and negotiation of remaining payment rates.
- Prepare specialized reports for study teams, forecasting, and strategic planning.
- Support internal and external audits with detailed financial documentation and analysis.
- Provide month-end reporting and quarterly payment processing for multiple clinical studies.
Reimbursement Coordinator
US Bioservices
01.2012 - 01.2013
Accounts Payable Specialist
BreakthroughIT (Pfizer)
01.2011 - 01.2012
Associate Reimbursement Analyst
Medtronic
01.2007 - 01.2009
Education
MBA - Health Care Management
Dallas Baptist University
Dallas, TX05-2022
Bachelor of Business Studies - Finance
Dallas Baptist University
Dallas, TX12-2018
Skills
- Clinical & Financial Operations: Clinical payments, reimbursement, A/R & A/P, claims troubleshooting
- Contracts & Budgets: Contract interpretation, budget review, cost-recovery analysis
- Technical Expertise: Oracle Clinical, Oracle CSP, SAP, Concur, CART, Microsoft Office
- Coding & Compliance: ICD-9, CPT, audit support, variance analysis
- Reporting & Analysis: Forecasting, month-end reporting, special project analysis
- Collaboration: Site relationship management, cross-functional communication
Languages
English
Full Professional
Timeline
Clinical Contracts Associate I
Abbott (formerly St. Jude Medical)
04.2024 - Current
Clinical Payments Analyst II
Abbott (formerly St. Jude Medical)
03.2021 - 04.2024
Clinical Payments Analyst I
Abbott (formerly St. Jude Medical)
05.2018 - 03.2021
Senior Clinical Payments Coordinator
Abbott (formerly St. Jude Medical)
03.2014 - 04.2018
Clinical Payments Coordinator II
Abbott (formerly St. Jude Medical)
08.2013 - 03.2014
Reimbursement Coordinator
US Bioservices
01.2012 - 01.2013
Accounts Payable Specialist
BreakthroughIT (Pfizer)
01.2011 - 01.2012
Associate Reimbursement Analyst
Medtronic
01.2007 - 01.2009
MBA - Health Care Management
Dallas Baptist University
Bachelor of Business Studies - Finance
Dallas Baptist University