Jacqueline Dodge
Mesa,AZ
Summary
Strong leader and problem-solver bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Loan Processor III/Team Leader
Guild Mortgage Company
11.2020 - 09.2023
- Reviewed loan files for completeness, completed appraisals, identified missing documentation, and generated condition lists for applicants.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Spoke with customers to discuss and ascertain needs, tailor solutions and close deals.
- Trained new team members by relaying information on company procedures and regulations.
- Developed and maintained strong working relationships with professionals within assigned territory.
Home Mortgage Processor
Wells Fargo
09.2016 - 11.2020
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Handled any conditions sent from underwriting departments.
- Communicated with originator and applicant concerning progress of loan file.
Supervisor/Trainer
Desert Financial Credit Union
08.2012 - 09.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Handled customer complaints and resolved issues.
- Achieved results by working with staff to meet established targets.
Education
Bachelors Degree -
Arizona State University
Tempe, AZAssociates Degree -
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05.2015
Skills
- Operational Efficiency
- Excellent People Skills
- Product and Service Sales
- Dedicated Work Ethic
- Problem Solving
- Team Leadership
Timeline
Loan Processor III/Team Leader
Guild Mortgage Company
11.2020 - 09.2023
Home Mortgage Processor
Wells Fargo
09.2016 - 11.2020
Supervisor/Trainer
Desert Financial Credit Union
08.2012 - 09.2016
Bachelors Degree -
Arizona State University
Associates Degree -
Maricopa Community Colleges - Mesa Community College