Tricia Sigler
Post Falls,USA
Summary
Results-oriented Consumer Loan Processor with a strong track record of accurately verifying and examining loan applications and closing documents. Skilled in researching title issues and ensuring compliance with legal requirements. Demonstrated ability to manage multiple tasks, adapt to changing environments, and providing excellent customer service. Proficient in loan processing software and committed to ongoing professional development.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Consumer Loan Processor III
STCU
Headquarters/Remote
01.2025 - Current
- Handles various types of consumer loans, including auto, boat, RV, unsecured loans and Mastercards.
- We manage funding for loans submitted both by Omnichannnel and Member Development.
- Collaborate with Omni and Member Development to resolve issues and expedite loan fundings.
- Conduct thorough reviews of loan applications for documentation integrity and adherence to guidelines.
- Title work follow ups.
Home Equity Loan Processor III
STCU
Liberty Lake, WA
05.2021 - Current
- Verifies and examines information and accuracy of loan applications and closing documents.
- Processes and types loan applications, closing documents, forms, and the funding of the loans.
- Identifies issues raised in documents and communicates to loan officer and team.
- Researches processing issues related to home equity loan applications.
- Ensures that all legal requirements are met during a loan process.
- Demonstrates ability to manage multiple tasks while remaining adaptable and flexible.
- Focuses on learning new skills and staying updated with industry changes.
- Participates in ongoing training to enhance job skills and knowledge.
- Complies with all federal, state and local laws and regulations.
- Provides training and incorporates new procedures updates.
- Creates and updates regularly our team lending center page.
- Provides leadership skills by answering team questions and loan officer questions as well as training lower level employees to ensure accuracy and effectiveness.
- Multitasks daily by jumping in and out of queues to ensure prompt turn around times.
Personal Banker
US Bank
Coeur d'Alene, ID
10.2019 - 05.2021
- Helps customers open and close accounts, apply for loans and make sound financial decisions
- Partners with mortgage officers and advisors to provide clients with optimal financial decisions
- Listening attentively to customers needs to ensure a positive experience
- Calm angry customers, repair trust locate resources for problem
- Build and maintain enduring customer relationships to boost sales and generate repeat business
- Advised customers on the most suitable financial products available based on their individual needs.
- Conducted comprehensive financial assessments for clients, identifying their needs, goals, and risk tolerance to develop tailored financial plans.
- Processed loan applications.
- Compiled information about new accounts, enter account information into computers and file related forms and other documents.
- Executed wire transfers of funds.
- Researched discrepancies related to new accounts and resolved them in a timely manner.
- Needed for opening accounts and renting safe-deposit boxes.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Participated in ongoing training to enhance own job skills and knowledge.
- Developed relationships with customers through timely follow-up, sound advice, and quality service.
Relationship Support Team
US Bank
Coeur d'Alene, ID
03.2015 - 10.2019
- Company Overview Center
- Handle Banker and Customer inquiries, complaints, billing questions and payment requests
- Listening attentively to the callers needs to ensure a positive customer experience
- Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions
- Strive for quick complaint resolution; commended by supervisors for the ability to resolve problems on the first call and avoid escalation of issues
- Provide thorough knowledge of products services, rates, terms, fees, applicable regulations and systems and procedures
- (Call Center)
Banker (Call Center Environment)
US Bank
Coeur d'Alene, ID
01.2005 - 08.2012
- Company Overview: (service center)
- Delivered outstanding service, exceed expectations and build long term loyalty
- Build Rapport, listen, clarify and manage conversational flow
- Researches and resolves problems and errors
- Cross sells products and services or refers customers to appropriate departments
- Worked in many different departments including US Bank, Elan, PNC, Business, Retention and Relationship Support
- (Service Center)
Education
Liberal Arts - Dental Assistant Program
Spokane Community College
Spokane, WA05.2007
Skills
- Achieved timely loan approvals through effective management of processing tasks Improved member satisfaction by facilitating clear communication with members when they have inquired Enhanced operational workflows, resulting in reduced processing times by being able to provide valuable feedback to our Lending admin team
- Engaged with colleagues to enhance teamwork and drive project outcomes
- Achieved high customer satisfaction ratings through effective service assistance Improved service response times by implementing streamlined communication protocols Enhanced team collaboration, resulting in increased service efficiency and member retention
- Achieved operational excellence by streamlining branch processes and enhancing service quality Improved customer engagement through proactive support and effective problem resolution Drove team performance by fostering a collaborative work environment
- Assessed members needs and delivered tailored loan application advisement to optimize approval chances
- Provided in-depth analysis and recommendations on financial products to optimize client portfolios
- Excels in rapidly changing environments, effectively managing multiple tasks simultaneously
Certification
- ID Notary
- WA Notary in process
Timeline
Consumer Loan Processor III
STCU
01.2025 - Current
Home Equity Loan Processor III
STCU
05.2021 - Current
Personal Banker
US Bank
10.2019 - 05.2021
Relationship Support Team
US Bank
03.2015 - 10.2019
Banker (Call Center Environment)
US Bank
01.2005 - 08.2012
Liberal Arts - Dental Assistant Program
Spokane Community College