S. Marie Hall
Albuquerque
Summary
Accomplished Operations Manager/Sr. Loan Processor/DE Underwriter with a proven track record at Directors Mortgage, adept in credit evaluation and loan processing proficiency. Excelled in establishing strong relationships and streamlining processing systems, significantly enhancing efficiency. Expert in FNMA, FHLMC, FHA, VA, USDA, Bond, Non-QM guidelines.
Experienced with strategic planning and process optimization. Utilizes effective communication and leadership to drive team performance. Track record of implementing cost-saving initiatives and enhancing operational efficiency.
Overview
6
6
years of professional experience
Work History
Ops Manager/Sr. Loan Processor/DE Underwriter
Directors Mortgage
10.2023 - Current
- Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
- Managed a pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
- Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
- Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
- Streamlined loan processing by implementing efficient workflow systems and task prioritization.
- Enhanced employee performance with focused training programs, coaching, and mentoring initiatives.
- Ensured regulatory compliance by maintaining up-to-date knowledge of industry standards and implementing appropriate policies and procedures.
Ops Manager/Sr. Loan Processor/DE Underwriter
American Pacific Mortgage
01.2022 - 10.2023
- Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
- Balanced competing priorities in a dynamic environment, ensuring timely completion of tasks while maintaining high standards for quality and safety.
- Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
- Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
Sr. Loan Processor/DE Underwriter
AmeriFirst Financial Inc.
01.2019 - 12.2021
- Streamlined loan processing by implementing efficient workflow systems and task prioritization.
- Enhanced customer satisfaction with timely and accurate loan processing, maintaining clear communication throughout the process.
- Assisted in training junior loan processors, resulting in increased productivity across the team.
- Enhanced employee performance with focused training programs, coaching, and mentoring initiatives.
- Cultivated a positive work environment through open communication channels, encouraging collaboration, and fostering a culture of continuous improvement.
- Ensured regulatory compliance by maintaining up-to-date knowledge of industry standards and implementing appropriate policies and procedures.
Education
High School Diploma -
Albany High School
Albany, GASkills
- Credit evaluation abilities
- FNMA, FHLMC, FHA, VA, USDA, Bond, Non-QM
- Loan Processing Proficiency
- Processing procedures
- Documentation Review Competence
- Staff development
- Employee engagement
- Team leadership
- Operational efficiency
- Policies and procedures implementation
- Operational excellence
Timeline
Ops Manager/Sr. Loan Processor/DE Underwriter
Directors Mortgage
10.2023 - Current
Ops Manager/Sr. Loan Processor/DE Underwriter
American Pacific Mortgage
01.2022 - 10.2023
Sr. Loan Processor/DE Underwriter
AmeriFirst Financial Inc.
01.2019 - 12.2021
High School Diploma -
Albany High School
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