Jacqueline Dohar
Paraprofrssional
Plano,Texas
Summary
Dedicated and client-centric professional with hands-on experience in delivering excellent customer experience. Adept at performing diverse office tasks, maintaining accurate records, and providing exceptional service for optimal client experience. Strong interpersonal and communication skills with ability to understand / address customer concerns. Skilled at effective client onboarding, account maintenance, scheduling, and leadership support. Capable of responding inquiries and resolving issues in a timely manner to maintain high customer service standards, ensuring fulfillment of client needs in a professional manner. Excellent team player with strong multitasking abilities and a keen interest to learn new skills.
Client service professional with proven track record in fostering client relationships and providing top-tier support. Notable for consistently improving client satisfaction through effective problem-solving and proactive communication. Highly collaborative, adaptable to changing demands, and committed to achieving team goals. Skilled in client management, administrative tasks, and customer service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Resource Paraprofessional/Special Education
Plano Independent School District
Plano, TX
01.2025 - Current
- Support students in the classroom that need assistance with lessons and work. Follow the teachers lesson plan for individual lessons for students. Assist with inclusion time with peers to achieve growth. Assist as needed across the department.
Member Advocate Associate/Seasonal Position
BusinessSolver Inc.
01.2023 - 01.2024
- Assist various Fortune 500 companies with annual health care enrollment for employees in high volume call center. Have knowledge base information for various health care benefit plans as provided by employers and assist with annual enrollment. Be independent problem solver with accurate and thorough information. Being compliant in all areas of process and take accountability for entire process from start to finish.
Job Coach
WorkReady Texas
McKinney, TX
01.2022 - 01.2024
- Support students with mild to moderate disabilities during school work experiences with local employers. Demonstrate and guide students in performing tasks set by employers while facilitating learning of job skills in current internship of students. Maintain accurate records of students' skill development as well as submit updates on weekly basis.
- Delivered essential employment skills to special needs students for successful integration into workforce.
- Offered support and assistance during challenging situations, ensuring a positive experience throughout.
Client Service Associate
Tennyson Advisory Group
Frisco, TX
01.2021
- Oversaw new client onboarding processes in line with provided standards. Managed and supported sensitive client accounts while ensuring accuracy and data integrity. Scheduled and prepared for meetings, generate reports, and expertly managed office supplies. Collaborated on compliance data and submitted applications with a strong attention to detail.
- Responded to customer queries, requests, and complaints, and provided timely responses and solutions.
- Engaged in continuous learning to acquire and master new skills, enhancing overall competency and adaptability.
Paraprofessional/Special Education/Campus Technology Assistant
Plano Independent School District
Plano, TX
01.2020 - 01.2022
- Supported students in achieving academic success within Achieve classroom. Worked with students, including those with aggressive / disruptive behavior in class. Liaised with General Education classroom while assisting teachers in various tasks and goals to foster student development. Played a crucial role in creating a positive learning environment for all students.
- Contributed to efficient functioning of campus by keeping current and accurate records of all technology assets.
- Observed and facilitated positive behavior management strategies for students, offering behavior support, including physical management, when necessary, with CPI certification.
Paraprofessional/ABC Special Education
Carrollton-Farmers Branch Independent School System
Carrollton, TX
01.2019 - 01.2020
- Collaborated with teachers to assist in lesson planning and data input. Provided support in managing / addressing behavior of students. Utilized behavior support techniques, including physical management, with certification in Crisis Prevention Institute (CPI). Played a key role in creating a positive and safe learning environment for all students.
- Fostered an inclusive learning environment by understanding autism does not hinder students from achieving best and reaching their goals.
- Promoted social integration with aim of enabling students to become integral parts of general education classrooms.
Education
High School Diploma -
Woodrow Wilson High School
Youngstown, OHSkills
- Customer service proficiency
- Office administration support
- Regulatory compliance
- Effective relationship management
- Advisory expertise
- Efficient task coordination
- Educational support
- Data organization
- Continuous learning initiatives
- Interdepartmental teamwork
- Documentation and reporting
- Collaborative leadership
Certification
- CPI
- Texas Educator Certification-Educational Aide
- TBSI
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Resource Paraprofessional/Special Education
Plano Independent School District
01.2025 - Current
Member Advocate Associate/Seasonal Position
BusinessSolver Inc.
01.2023 - 01.2024
Job Coach
WorkReady Texas
01.2022 - 01.2024
Client Service Associate
Tennyson Advisory Group
01.2021
Paraprofessional/Special Education/Campus Technology Assistant
Plano Independent School District
01.2020 - 01.2022
Paraprofessional/ABC Special Education
Carrollton-Farmers Branch Independent School System
01.2019 - 01.2020
High School Diploma -
Woodrow Wilson High School