JACQUELINE DOMINGUEZ
Charlotte,NC
Summary
Ten plus years of providing professional customer services. I am a very ambitious, versatile, dependable and bilingual worker. I have great communication and interpersonal skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
AGENT ACCOUNT MANAGER
HAUSMANN INSURANCE & FINANCIAL SERVICES
11.2022 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
LICENSED INSURANCE AGENT
GEICO INSURANCE
03.2021 - 11.2022
- Consult to understand each prospect’s specific insurance needs
- Manage to make 100+ calls to prospects
- Overcome objections and close sales
- Consult and services current policy's needs.
OUTBOUND BUSINESS
SPECTRUM CALL CENTER
08.2020 - 03.2021
- Solicit for new business via telephone, reach 100 calls each day
- Bundle all necessary products for businesses.
- Provided excellent customer service through clear communication, establishing rapport with clients, and ensuring their needs were met or exceeded throughout the repair process.
Education
GED -
CENTRAL PIEDMONT COMMUNITY COLLEGE
Certificate - Phlebotomy
Southeastern Institute - Charlotte
Charlotte, NCSkills
- Policy management expertise
- Front office management
- Oral and writing communication
- Relationship selling
- Reliable and punctual
- Energetic self-starter
- Customer Complaint Resolution
- Problem-solving skills
Certification
- Licensed Property and Casualty Agent – North Carolina/ South Carolina
- Certified Notary Signing Agent
Timeline
AGENT ACCOUNT MANAGER
HAUSMANN INSURANCE & FINANCIAL SERVICES
11.2022 - Current
LICENSED INSURANCE AGENT
GEICO INSURANCE
03.2021 - 11.2022
OUTBOUND BUSINESS
SPECTRUM CALL CENTER
08.2020 - 03.2021
Certificate - Phlebotomy
Southeastern Institute - Charlotte
GED -
CENTRAL PIEDMONT COMMUNITY COLLEGE
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