Joshua Torres-Dunn
Summary
Dedicated and proactive young adult with experience in customer service, volunteer work, and athletic involvement. Proven ability to provide exceptional service as a Passenger Service Agent, with strong skills in communication, problem-solving, and adaptability. Demonstrated leadership and teamwork skills from playing football for two years in high school. Experienced in balancing responsibilities, managing time effectively, and working collaboratively in team environments. Passionate about making a positive impact through service and committed to personal and professional growth. Enthusiastic about leveraging diverse experiences to contribute effectively in various roles and make a meaningful difference.
Overview
3
3
years of professional experience
Work History
Service Technician
Jiffy Lube
08.2024 - Current
- Inspect equipment to diagnose operational issues.
- Install new equipment and explained operation and routine maintenance protocols to customers.
- Adhere to safety protocols and policies to reduce workplace hazards.
- Diagnose and troubleshot problems, repairing, and restoring machines to peak performance.
Passenger Service Agent
Prospect Airport Service
04.2023 - 08.2024
- Provided exceptional customer service by assisting passengers with mobility needs, including transporting them to their flights using specialized chairs.
- Ensured timely and safe transportation of passengers to and from their gates, coordinating with airline staff for smooth transitions.
- Managed the check-in process, verifying passenger information, issuing boarding passes, and handling luggage.
- Addressed and resolve passenger inquiries and concerns related to flight schedules, baggage, and travel documentation.
- Communicated flight updates, including delays and gate changes, to passengers effectively.
- Assisted with special requests, such as accommodations for passengers with disabilities or unaccompanied minors, ensuring their needs are met with care.
Produce Associate/Cashier
Mariano's
03.2022 - 04.2023
- Assisted customers with selecting fresh produce, providing product information, and ensuring high-quality standards.
- Maintained organized and well-stocked produce displays, including rotating stock and removing expired items.
- Operated cash register, handling transactions accurately and efficiently while providing excellent customer service.
- Managed customer inquiries, resolving issues and ensuring a positive shopping experience.
- Collaborated with team members to ensure cleanliness and organization of the produce department and checkout areas.
Education
High School Diploma -
Howard Taft High School
Chicago, IL06-2024
Skills
- Customer Service
- Communication
- Problem-Solving
- Team Collaboration
- Organizational Skills
- Attention to Detail
- Adaptability
- Customer Relations
- Team Work
- Leadership
Timeline
Service Technician
Jiffy Lube
08.2024 - Current
Passenger Service Agent
Prospect Airport Service
04.2023 - 08.2024
Produce Associate/Cashier
Mariano's
03.2022 - 04.2023
High School Diploma -
Howard Taft High School