Jacob Lampe
Orlando
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Service Technician
TSS
Sanford
09.2020 - 01.2025
- Inspected equipment for proper operation and safety hazards prior to use.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Collaborated with team members to complete projects efficiently and effectively.
- Repaired faulty components such as motors, pumps, valves, switches.
- Adhered to quality assurance procedures during every stage of the service process.
- Provided technical support to customers over the phone and in person.
- Installed new systems according to manufacturer specifications.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Installed new components or replaced defective parts to restore functionality.
- Completed scheduled appointments on time to drive quality service.
- Developed preventive maintenance procedures and schedules.
- Trained new team members on service processes to increase productivity.
- Set up and operated mechanical and manual tools and equipment.
- Traveled to customer locations to complete work for pre-set appointments.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Calibrated instruments to maintain accuracy within specified tolerances.
- Troubleshot electrical circuits using schematics and diagrams.
- Provided training on the safe usage of equipment when needed.
- Performed onsite repair of equipment at customer locations.
- Diagnosed problems and determined solutions for various customer issues.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Conducted service appointments to diagnose and fix problems.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Logged services performed in service ticket system.
- Tracked inventory used and notified supervisor about re-ordering needs.
Sales Associate/ Tire Tech
Discount Tire
Sanford
07.2018 - 08.2020
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained organized, presentable merchandise to drive continuous sales.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maintained records related to sales, returns and inventory availability.
- Tracked stock using company inventory management software.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Educated customers on promotions to enhance sales.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Engaged with customers to effectively build rapport and lasting relationships.
Tower Technician
Betacom Inc.
Altamonte Springs
10.2017 - 06.2018
- Performed tower construction at heights of 200-500 feet while maintaining focus on safety at all times.
- Rigged towers, monopoles and rooftops to build new tower or collocate antenna on existing structure under FCC guidelines.
- Determined required installation methods and assembled proper tools and equipment to complete projects to specifications.
- Bolted equipment into place using hand and power tools.
- Lifted equipment into position using cranes, rigging tools and gin poles.
- Replaced light bulbs and coaxial cables.
- Coordinated maintenance and responded to repair calls for assigned sites.
- Installed equipment, including masts, clamping, bracing, supports, antennas, cabling, and bolting.
- Performed routine maintenance on equipment, as needed.
- Built and installed sites per customer specs and maintained safe work environment daily
- Maintained excellent attendance record, consistently arriving to work on time.
Education
High School Diploma -
Oviedo High School
Oviedo, FL4 2017
Skills
- Merchandising knowledge
- Sales
- Product and service sales
- Point of Sale Knowledge
- Stocking and replenishing
- Exceptional customer service
- Social perceptiveness
- Adapt to diverse groups
- Excellent people skills
- Multi-tasking strength
- Relationship building
- Problem-solving skills
- Upselling
- Client service
- Work order prioritization
- Client education
- Customer service
- OSHA requirements
- Attention to detail
- Repair techniques
- HEPA equipment expertise
- Problem and issue resolution
- Project oversight
- Analytical thinking
- Field service management
- Punctual and reliable
- Rapport building
- Customer relationship management
- HVAC systems
- System installation
- Documentation and reporting
- Equipment calibration
- Troubleshooting and Diagnostics
Timeline
Service Technician
TSS
09.2020 - 01.2025
Sales Associate/ Tire Tech
Discount Tire
07.2018 - 08.2020
Tower Technician
Betacom Inc.
10.2017 - 06.2018
High School Diploma -
Oviedo High School
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