Brian Brown
Philadelphia,PA
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. High-Level Cable Technician with several years of experience installing, disconnecting, troubleshooting, and marketing Comcast products. Authorized to work in the US for any employer
Overview
12
12
years of professional experience
1
1
Certification
Work History
Retail Service Associate
Comcast
06.2023 - Current
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Actively participated in team meetings to share best practices, discuss challenges, and collaborate on strategies for continuous improvement.
- Assisted customers with returns or exchanges, ensuring a smooth process that maintained customer satisfaction levels.
- Coordinated special events and promotions within the store, generating excitement among customers and increasing overall sales.
- Maximized sales revenue with engaging product demonstrations and persuasive communication skills.
Delivery Driver
Instacart Shoppers
01.2022 - Current
- Delivery groceries in a timely manner
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Post Office Clerk
United States Postal Service
11.2021 - 12.2021
- Sorting mail and processing mail for drivers
- Assisted customers in completing necessary forms, resulting in accurate and timely mail delivery.
- Reduced wait times for customers by consistently maintaining a well-organized work area.
Sorter Operator
AMAZON AMZL
10.2018 - 12.2019
- Sorting packages and organizing stations for Amazon drivers
- Used hand-held scanners to sort items into specific categories.
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Stacked items according to weights, sizes, types, and picking priorities.
- Operated pallet jacks to move large and heavy items for sorting.
- Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
- Maintained high standards of cleanliness and safety within the workplace, reducing potential hazards during the sorting process.
Retail Sales Representative
Alchemy/ Comcast
06.2018 - 08.2019
- Selling Comcast exclusive bundles to Walmart and Best Buy customers
- Maintained awareness of competitors'' offerings to provide informed comparisons when assisting customers with purchase decisions.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Increased sales by offering advice on purchases and promoting additional products.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Utilized persuasive communication skills to encourage undecided customers toward making confident purchases.
- Collaborated with team members to achieve collective sales goals and deliver outstanding customer service experiences.
- Assisted customers in navigating the store layout, efficiently locating desired products for prompt purchasing decisions.
- Adapted selling approach based on individual customer needs for a tailored shopping experience that encouraged loyalty.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Cable Technician (Contractor)
Aero Communications Inc
03.2017 - 08.2018
- Responsible for installing cable to customers' homes, fixing problems with connection issues, removing and rerunning cable wires and providing exceptional customer service and education to clients
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
- Troubleshot complex technical issues successfully while maintaining clear communication with clients throughout the process.
Cable Technician (Contractor)
TriWire Engineering Solutions
08.2016 - 12.2017
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Maintained detailed records of all cabling and telecommunications activities and equipment.
- Provided training on use, troubleshooting, and calibration of equipment.
Recreation Assistant
Genesis HealthCare
07.2012 - 08.2016
- Responsible for providing enriching, cognitive activities for residents who were in need of long-term or short-term care at a nursing rehabilitation facility
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Enhanced participant enjoyment by creating and implementing diverse recreational activities.
- Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
- Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
- Developed strong relationships with community partners, fostering collaboration for future events.
- Collaborated with team members to develop new programs, increasing participation rates.
Education
High school diploma -
Deptford Twp High School
Deptford, NJ06.2010
Skills
- Problem-Solving
- Attention to Detail
- Documentation and Reporting
- Device Configuration
- Troubleshooting Abilities
- Customer Training
- Configuring Devices
- Safety Awareness
- Diagnosing Issues
- Cable Arrangements
- Relationship Selling
- Merchandising Knowledge
- Customer Service
- Product Recommendations
- Stocking and Receiving
- Time Management
- Teamwork and Collaboration
- Upselling Techniques
- Listening Skills
- Verbal/Written Communication
- Customer- and Service-Oriented
- Negotiation Tactics
- Excellent Communication Skills
- Energetic Self-Starter
- Postal Service and Product Expertise
- Strong Organization Skills
- Team Collaboration
- Microsoft Office
- Cash Handling Accuracy
- Stock replenishment
- POS System Operation
- Product Knowledge Expertise
- Sales proficiency
- Customer Assistance
- Customer Loyalty Building
- Complex Problem-Solving
- Product Merchandising
- Retail transactions processing
Certification
- Microsoft Word (10+ years)
- Marketing (2 years)
- Microsoft Office (10+ years)
- Retail (4 years)
- Sales (1 year)
- Senior Care (4 years)
- Recreational Therapy (4 years)
- Warehouse Experience (1 year)
- Cabling (4 years)
- Electrical experience
Timeline
Retail Service Associate
Comcast
06.2023 - Current
Delivery Driver
Instacart Shoppers
01.2022 - Current
Post Office Clerk
United States Postal Service
11.2021 - 12.2021
Sorter Operator
AMAZON AMZL
10.2018 - 12.2019
Retail Sales Representative
Alchemy/ Comcast
06.2018 - 08.2019
Cable Technician (Contractor)
Aero Communications Inc
03.2017 - 08.2018
Cable Technician (Contractor)
TriWire Engineering Solutions
08.2016 - 12.2017
Recreation Assistant
Genesis HealthCare
07.2012 - 08.2016
High school diploma -
Deptford Twp High School
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