Jamara Ormond
Chicago,IL
Summary
Results-driven Retail Service Associate with experience in managing sales floor operations and enhancing customer experience. Strong product knowledge and effective communication skills support customer engagement and resolution of inquiries. Committed to driving customer satisfaction and elevating store reputation through dedicated service.
Overview
10
10
years of professional experience
Work History
Retail Service Associate
Comcast Xfinity
Chicago, IL
09.2025 - Current
- Assisted customers with product inquiries and service options.
- Processed orders and managed customer transactions efficiently.
- Educated customers on features of services and promotions available.
- Handled customer complaints and resolved issues promptly.
- Collaborated with team members to maintain store organization.
- Conducted inventory checks and replenished stock.
- Stocked shelves with merchandise to ensure product availability. with newly arrived merchandise.
- Assisted in merchandising activities such as setting up displays and arranging promotional materials.
- Participated in regular team meetings to discuss new products or promotions.
- Greeted customers and assisted them with finding the items they needed.
Inbound Call Center Senior Tech Support Representa
Comcast
Chicago
07.2016 - 12.2023
- Provided exceptional customer support, addressing inquiries and resolving complaints promptly.
- Diagnosed and resolved technical issues with cable and internet equipment.
- Conducted regular maintenance on network systems to ensure optimal performance.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Al Raby
Chicago, ILSkills
- Order processing
- Product knowledge
- Customer service
- Inventory management
- Technical troubleshooting
- Problem solving
- Team collaboration
- Effective communication
- Attention to detail
- Multitasking
- Conflict resolution
- Active listening
- Hospitality and accommodation
- Customer engagement
Timeline
Retail Service Associate
Comcast Xfinity
09.2025 - Current
Inbound Call Center Senior Tech Support Representa
Comcast
07.2016 - 12.2023
Al Raby