MYSTICQUE CAMPBELL
Montgomery
Summary
Dedicated retail associate with a strong focus on customer service, cash handling accuracy, and effective communication. Proven ability to enhance customer satisfaction and drive sales through personalized engagement and team collaboration.
Overview
8
8
years of professional experience
Work History
Retail Service Associate
T-Mobile
Montgomery, AL
02.2026 - Current
- Assisted customers in selecting devices and plans, enhancing overall satisfaction.
- Executed daily cash handling and inventory management with precision.
- Provided technical support for mobile devices, resolving issues efficiently.
- Trained new associates on customer service protocols and system usage.
- Collaborated with team members to improve store layout and product displays.
- Assisted customers with returns or exchanges, ensuring a smooth process that maintained customer satisfaction levels.
- Achieved high levels of customer loyalty, consistently delivering exceptional service experiences.
Youth Service Aid
Department Of Youth Services
Montgomery, AL
11.2021 - 11.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Sales Associate
Hertz Car Rental
Montgomery, AL
01.2020 - 10.2021
- Enhanced customer engagement through personalized service and product knowledge.
- Streamlined rental processes, improving turnaround time for vehicle check-ins and check-outs.
- Trained new staff on operational procedures and customer service best practices.
- Managed inventory levels, ensuring availability of vehicles to meet fluctuating demand.
- Analyzed customer feedback data to identify trends and recommend service improvements.
- Collaborated with management to develop promotional strategies that boosted sales performance.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Basic Correctional Officer
Department of Corrections
Montgomery,AL
02.2018 - 05.2020
- Supervised inmate activities to maintain safety and order within facility.
- Conducted regular inspections of cell blocks to ensure compliance with regulations.
- Responded promptly to incidents, employing de-escalation techniques effectively.
- Collaborated with mental health professionals to support inmate rehabilitation efforts.
- Implemented security measures that enhanced overall facility safety and efficiency.
- Developed reports detailing inmate behavior for review by management and courts.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ11-2027
High School Diploma -
Jefferson Davis High School
Montgomery, AL05-2016
Skills
- Cash handling accuracy
- Stock replenishment
- POS system operation
- Product knowledge expertise
- Sales proficiency
- Returns processing
- Promotions execution
- Customer service
- Multitasking
- Customer assistance
- Customer engagement
- Effective communication
- Complaint handling
- Payment processing
- Sales floor organization
Timeline
Retail Service Associate
T-Mobile
02.2026 - Current
Youth Service Aid
Department Of Youth Services
11.2021 - 11.2025
Sales Associate
Hertz Car Rental
01.2020 - 10.2021
Basic Correctional Officer
Department of Corrections
02.2018 - 05.2020
Bachelor of Science - Criminal Justice
University of Phoenix
High School Diploma -
Jefferson Davis High School