Vy'Shonn Lawrence
Charlotte,NC
Summary
Proven expert in warehouse efficiency and customer service, notably at Wal-Mart, where I leveraged my forklift operator certification and product knowledge to enhance customer satisfaction and streamline operations. Demonstrated ability to lift heavy items and ensure safety, achieving significant improvements in stock replenishment and workplace safety.
Overview
4
4
years of professional experience
Work History
Retail Service Associate
Northern Tool and Equipment
02.2024 - Current
- Streamlined workflow by regularly utilizing pallet jacks, hand trucks, forklifts, or ladder carts when moving heavy merchandise throughout the store area or backroom during restocking processes.
- Maintained a high level of product knowledge about tools and equipment, providing accurate information to customers.
- Enhanced customer satisfaction by providing personalized assistance and equipment recommendations.
- Worked closely with sales teams to ensure adequate stock availability for ongoing promotions and seasonal trends.
Remodel Associate
Wal-Mart
07.2022 - 02.2024
- Enhanced customer satisfaction by ensuring that goods were handled with care, minimizing returns due to damage.
- Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
- Provided exceptional customer service while working in an active retail setting during ongoing remodels, addressing questions or concerns promptly and professionally.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
Floorman
Sara Lee Bakery
02.2021 - 07.2022
- Maintained accurate production records and reported all issues to management
- Operated heavy machinery safely, reducing risks of injuries or damage to equipment during lifting or transportation activities.
- Demonstrated strong attention to detail while overseeing the assembly of boxes or trays prior to palletizing operations, ensuring consistent results across all packaged items.
- Maintained a clean and safe work environment, adhering to strict safety protocols during operation of machinery.
Education
High School Diploma -
Hopewell High School
Charlotte, NC06-2020
Skills
- Forklift operator certification (Wal-Mart)
- Cash handling accuracy
- Stock replenishment
- Able to lift heavy items
- Product knowledge expertise
- Warehouse safety
- Stacking accuracy
- Pallet jack proficiency
Timeline
Retail Service Associate
Northern Tool and Equipment
02.2024 - Current
Remodel Associate
Wal-Mart
07.2022 - 02.2024
Floorman
Sara Lee Bakery
02.2021 - 07.2022
High School Diploma -
Hopewell High School
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