Jake Unay
West Babylon
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Retail Service Associate
Party City
08.2019 - Current
- Handles customer inquiries and suggestions courteously and professionally.
- Manages high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listens to customers, handles concerns quickly and escalates major issues to supervisor.
- Resolves customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answers constant flow of customer calls with minimal wait times.
- Offers advice and assistance to customers, paying attention to special needs or wants.
- Processes customer service orders promptly to increase customer satisfaction.
- Delivers exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trains new personnel regarding company operations, policies and services.
Education
High School Diploma -
North Babylon High School
North Babylon, NY06.2021
Skills
- Cash Handling Accuracy
- Stock replenishment
- Product Knowledge Expertise
- Store maintenance
Timeline
Retail Service Associate
Party City
08.2019 - Current
High School Diploma -
North Babylon High School