Ethan Knabel
Escondido,CA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
2
2
years of professional experience
Work History
Retail Service Associate
San Diego Zoo Safari Park
07.2023 - 11.2023
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Handled customer inquiries and concerns promptly, resolving issues professionally to maintain positive brand reputation.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recommended complementary purchases to customers, increasing revenue.
Host
Golden Egg Omelet House
09.2021 - 04.2023
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Completed daily side work and opening and closing duties without fail.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Seated patrons based on guest preferences and seating availability.
Education
High School Diploma -
Orange Glen High School
Escondido, CA06.2024
Skills
- Returns processing
- Cross-selling strategies
- Creative Thinking
- Cash Handling Accuracy
- Store Organization
- Customer Assistance
- Retail Merchandising
- Inventory Management
Timeline
Retail Service Associate
San Diego Zoo Safari Park
07.2023 - 11.2023
Host
Golden Egg Omelet House
09.2021 - 04.2023
High School Diploma -
Orange Glen High School
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