Dionca Kimble
Katy,TX
Summary
Dynamic professional with a proven track record in enhancing customer service and streamlining operations, notably at Fry's Electronics. Skilled in complaint handling and transaction processing, I excel in fostering client relationships and improving order fulfillment efficiency. My teamwork and organizational skills have consistently contributed to achieving and surpassing sales targets.
Overview
16
16
years of professional experience
Work History
Retail Customer Service Associate
Fry's Electronics
Houston, TX
03.2019 - 09.2024
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering long-term relationships with clients.
- Trained new employees on company policies, procedures, and best practices in retail customer service delivery.
Warehouse Worker
HEB Warehouse
Houston, TX
07.2015 - 03.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
Retail Sales Associate
Forever 21
Houston, TX
12.2008 - 07.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Education
High School Diploma -
Jesse Jackson Academy
Houston, TXSkills
- Excellent written and oral communication
- Good communication skills
- Customer Relations
- Customer Support
- Returns processing
- Project Support
- Upselling strategies
- Cash Handling
- Complaint Handling
- Order Fulfillment
- Telephone Etiquette
- Store maintenance
- Sales target assessment
- Return processing
- Shipment packing
- Teamwork and Collaboration
- Computer Skills
- Transaction Processing
- Microsoft Office
- Customer Service
- Organizational Skills
Timeline
Retail Customer Service Associate
Fry's Electronics
03.2019 - 09.2024
Warehouse Worker
HEB Warehouse
07.2015 - 03.2019
Retail Sales Associate
Forever 21
12.2008 - 07.2015
High School Diploma -
Jesse Jackson Academy