Cassandra Bishop
South Bend,IN
Summary
Motivated professional with extensive customer service and technical troubleshooting expertise. Proficient in resolving technical issues related to mobile devices and email systems in fast-paced environments. Demonstrates strong communication, teamwork, and problem-solving skills, contributing to effective customer support.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Retail Service Associate
Xfinity
Granger, IN
02.2024 - Current
- Troubleshot mobile phone and device issues, enhancing customer satisfaction
- Assisted customers with email setup and account support, improving user experience
- Provide high-quality customer service in a fast-paced retail environment
- Ensured timely resolution of ECM service tickets
- Maintain and organize inventory for mobile devices and accessories
Wire Harness Assembler
Thor Motor Coach
Elkhart, Indiana
01.2016 - 08.2017
- Built and assembled wire harness systems used in RV production
- Tested wiring components to ensure proper electrical function
- Maintained accuracy and quality while working on production lines
Cashier / Cash Office / Service Desk Associate
Meijer
Mishawaka, Indiana
04.2013 - 12.2015
- Oversaw cash management and reconciliation in cash office to ensure accuracy and accountability
- Handled returns, exchanges, and money orders efficiently to enhance customer satisfaction
- Delivered customer service at checkout and service desk, addressing inquiries and resolving issues
Education
Associate of Applied Science - Informational Technology
Laurus College
Oxnard, CA06-2020
High School Diploma -
John Adams High School
South Bend, IN06-2011
Skills
- Customer service
- Device support
- Technical troubleshooting
- ECM ticketing systems
- Inventory management
- Microsoft Office proficiency
- Problem solving
- Time management
- Adaptability
- Team leadership
- Active communication
Certification
-Per Scholas IT Cohort Program
-Leadership Development Program
-Leadership Development Program
Timeline
Retail Service Associate
Xfinity
02.2024 - Current
Wire Harness Assembler
Thor Motor Coach
01.2016 - 08.2017
Cashier / Cash Office / Service Desk Associate
Meijer
04.2013 - 12.2015
Associate of Applied Science - Informational Technology
Laurus College
High School Diploma -
John Adams High School