Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jacqueline Dunn

Rockaway Park,NY

Summary

Detail-oriented and dependable professional with experience in customer service, administrative support, and operations coordination. Skilled in managing schedules, processing orders, maintaining organized records, and communicating effectively with clients in fast-paced environments. Known for strong multitasking abilities, professionalism, and delivering positive customer experiences while supporting efficient daily operations.

Overview

2027
2027
years of professional experience

Work History

Owners & Administrative Manager

Dunn With Love Designs
Queens, New York
2017 - Current

• Managed scheduling, customer inquiries, and order tracking
• Maintained organized records of orders, expenses, and inventory
• Communicated professionally with clients through email and messaging platforms
• Processed payments and handled transaction documentation
• Coordinated timelines to meet customer deadlines
• Developed strong organizational and multitasking skills in a fast-paced environment

Team Member

Pet Supplies Plus
Howard Beach, NY
01.2015 - 01.2019
  • Assisted customers with product selection and provided friendly service
  • Operated POS system and maintained store appearance
  • Stocked merchandise and assisted with inventory

Office Assistant

GMVJ Transport LLC
Queens, NY
01.2007 - 01.2017
  • Managed front-office operations and greeted clients professionally
  • Prepared invoices, quotes, and customer correspondence
  • Maintained client records and scheduling systems
  • Coordinated appointments, meetings, and service requests
  • Responded to customer inquiries professionally

Sales Associate / Customer Service Lead

Beach Bum Tanning
Howard Beach, NY
01.2007 - 01.2015
  • Led sales and customer service initiatives in a fast-paced, commission-based environment
  • Provided personalized consultations on tanning services, skincare products, and membership programs
  • Trained new employees in customer service and product knowledge
  • Managed inventory, stocked merchandise, and maintained store appearance
  • Performed opening and closing procedures, balancing registers and daily reports
  • Achieved consistently high sales and customer satisfaction ratings

Hostess / Server

The River Room at Shawnee Inn & Golf Resort
Shawnee on Delaware, PA
01.2010 - 01.2014
  • Greeted guests and created a welcoming first impression
  • Managed reservations, waitlists, and guest seating for smooth dining room flow
  • Coordinated with servers and kitchen staff to maintain high-quality service
  • Escorted guests to tables, presented menus, and explained daily specials
  • Assisted servers during busy periods and maintained a guest-ready dining room

Cocktail Waitress / Banquet Server

Villa Russo Catering Hall
Queens, NY
01.2009 - 01.2010
  • Delivered professional banquet and cocktail service for weddings, corporate events, and private parties
  • Assisted guests with beverage selections and ensured timely delivery
  • Coordinated with bartenders and banquet staff for seamless service
  • Prepared and maintained beverage stations throughout events
  • Assisted with setup and breakdown of banquet rooms, including tables, linens, and service stations
  • Monitored guest needs and ensured an exceptional experience

Server

Roma View Catering
Howard Beach, NY
01.2006 - 01.2009
  • Delivered professional banquet service at an upscale Italian catering hall
  • Assisted guests with menu selections, wine pairings, and event details
  • Served food and beverages efficiently during weddings, private parties, and corporate events
  • Coordinated with kitchen staff to ensure timely delivery of courses
  • Maintained clean and organized dining and service areas
  • Assisted with setup and breakdown of banquet rooms, including table arrangements and linens

Education

Associate of Occupational Studies - Medical Assistant Program

Saint Paul’s School of Nursing
Rego Park, NY
01-2016

High School Diploma -

Penn Foster Career High School
01-2009

Skills

Customer Service & Hospitality
Customer Service & Guest Relations
Banquet & Hospitality Service
Customer Relationship Management
Reservation Coordination
Food Safety Awareness
Professional Appearance & Service Standards

Communication & Teamwork
Professional Communication
Team Collaboration
Customer Satisfaction Focus

Administrative & Operations
Administrative Support
Schedule Coordination
Order Processing & Tracking
Record & Digital File Management
Payment Processing & Transaction Documentation
Inventory Tracking

Organization & Productivity
Organizational Skills & Task Prioritization
Time Management & Multitasking
Reliability & Punctuality
Problem Solving & Attention to Detail

Technical Skills
Microsoft Office Suite
Computer & Administrative Systems

References

Available upon request

Timeline

Team Member

Pet Supplies Plus
01.2015 - 01.2019

Hostess / Server

The River Room at Shawnee Inn & Golf Resort
01.2010 - 01.2014

Cocktail Waitress / Banquet Server

Villa Russo Catering Hall
01.2009 - 01.2010

Office Assistant

GMVJ Transport LLC
01.2007 - 01.2017

Sales Associate / Customer Service Lead

Beach Bum Tanning
01.2007 - 01.2015

Server

Roma View Catering
01.2006 - 01.2009

Owners & Administrative Manager

Dunn With Love Designs
2017 - Current

Associate of Occupational Studies - Medical Assistant Program

Saint Paul’s School of Nursing

High School Diploma -

Penn Foster Career High School
Jacqueline Dunn