Jacqueline E. Sherman

Hands-on technical professional experienced in all phases of IT operations - support, implementation, training, sales, and managing all phases of innovative technology projects. Strong, diplomatic leader with proven experience managing IT, working with diverse teams and IT groups across global locations. End to end ownership, successfully leading the delivery of infrastructure consulting engagements including improvement projects with outstanding on-time, on-budget performance for banking, educational, healthcare, manufacturing, real estate, retail, and automotive industries.
Willing to relocate.

• Accountable for 300 successful maintenance and disaster recovery programs for JPM
• Chase
• This led to no unplanned outages, no ITRC Breaks for 120 applications and databases full compliance with vendor SLAs for CCB DAT Data Warehouse Platforms
• As a Corporate IT Director, delivered IT services from the ground up for 14 healthcare offices 1,000+ employees
• Identified gaps in processes and improved pricing strategies in Supply Management
• This created improved, time-saving procedures that increased profits by 300% while resolving significant inventory control issues
• Hands-on installation of LAN and WAN technologies- building servers and install networks of initial systems, troubleshooting, installing server upgrades, as well as performing backup and recovery services
• Directed teams of five through the implementation of Electronic Health Records (E.H.R)
• In 6 days, we rapidly implemented seven UNIX WAN networks throughout the state to meet a client's $30M billing deadline thus completing the project on target and on time
• Additionally, saved the customer from a $350K investment by addressing incompatibility issues for hardware purchased from a third-party vendor
• Negotiated a full refund for the client
• Was then awarded a 6-month contract as the primary support provider
• Trained Administrative, Clinical, and Supply Management personnel, improved their understanding and operation of technical systems and productivity
• Certifications: Microsoft, UNIX, Novel NetWare, Linux, SQL Administration, Train the

• Willing to relocate.