Summary
Accomplishments
Work History
Skills
Timeline
Education
Affiliations
Additional Information
Work Availability
Quote
Generic

Jacqueline E. Sherman

Business Information Systems
Columbus,OH

Summary

Hands-on technical professional experienced in all phases of IT operations - support, implementation, training, sales, and managing all phases of innovative technology projects. Strong, diplomatic leader with proven experience managing IT, working with diverse teams and IT groups across global locations. End to end ownership, successfully leading the delivery of infrastructure consulting engagements including improvement projects with outstanding on-time, on-budget performance for banking, educational, healthcare, manufacturing, real estate, retail, and automotive industries.
Willing to relocate.

Accomplishments

  • Accountable for 300 successful maintenance and disaster recovery programs for JPM
  • Chase
  • This led to no unplanned outages, no ITRC Breaks for 120 applications and databases full compliance with vendor SLAs for CCB DAT Data Warehouse Platforms
  • As a Corporate IT Director, delivered IT services from the ground up for 14 healthcare offices 1,000+ employees
  • Identified gaps in processes and improved pricing strategies in Supply Management
  • This created improved, time-saving procedures that increased profits by 300% while resolving significant inventory control issues
  • Hands-on installation of LAN and WAN technologies- building servers and install networks of initial systems, troubleshooting, installing server upgrades, as well as performing backup and recovery services
  • Directed teams of five through the implementation of Electronic Health Records (E.H.R)
  • In 6 days, we rapidly implemented seven UNIX WAN networks throughout the state to meet a client's $30M billing deadline thus completing the project on target and on time
  • Additionally, saved the customer from a $350K investment by addressing incompatibility issues for hardware purchased from a third-party vendor
  • Negotiated a full refund for the client
  • Was then awarded a 6-month contract as the primary support provider
  • Trained Administrative, Clinical, and Supply Management personnel, improved their understanding and operation of technical systems and productivity
  • Certifications: Microsoft, UNIX, Novel NetWare, Linux, SQL Administration, Train the

Work History

Corporate Director

CAPITAL HEALTH SERVICES
Dayton, Ohio
  • Information Services / Systems Administration, 8.5-year tenure
  • Responsible for creating the vision that delivered Information Technology for a new
  • Health Care company
  • Led multiple project teams on technology programs involving UNIX and Windows LAN and
  • WAN installations, Disaster Recovery, and conversion projects
  • Promoted business growth from 7 to 14 healthcare facilities and administrative offices
  • Supervised employees across the state of Ohio to provide technical support for 350 users
  • Implemented secure virtual Application as a Service (AAS) in desktop environments with a 95% uptime operational performance.

Pre-Sales Engineer / Project Manager / Customer Support

DLP TECHNOLOGIES
Cincinnati, Ohio
  • 5.5-year tenure
  • Delivered customized post-sales service and training solutions to clients within the financial, healthcare, restaurant, and warehouse sectors
  • Produced $100 hardware and software sales contracts averaging 30% margins for 4 out of 5 years
  • Promoted from Customer Support Technician to Disaster Recovery and Pre-sales
  • Engineering to Project Management roles
  • Planned, coordinated, and led technology design and implementation projects.

Business Analyst/Project Execution

JP MORGAN CHASE
COLUMBUS, OHIO
01.2016 - Current
  • Project Execution, Resiliency lead, Data & Analytics Technology L2 Platform Support
  • Scope of work encompasses the entire project life cycle involving the planning, projecting, communicating, and execution of events thus ensuring SLA compliance for databases and applications notably for Data & Analytics Technology platforms - Oracle,
  • Hadoop, Exadata, Teradata, and Cassandra databases including emerging technologies, such as GAIA, AWS
  • Met Recovery Time Objectives (RTO), 100% as expected
  • Conducted planning meetings with L2 support teams and stake holders to determine the scope
  • Prepared implementation plans, led event activities while hosting the Command Center
  • Contributed to Incident Response reporting tasks and assist in root cause analysis
  • Partnered with Cyber Technology and Controls to identify deadlines triggering resiliency and technology projects
  • Taught Application Owners and Support teams practical uses of Resiliency Data
  • Management System (RDMS)
  • Initiated, communicated, and coordinated support for MEPC events and PLM Hygiene activities
  • Partner with the CCB Asset Management team to promote Asset Management compliance by encouraging and assisting application owners to comply with corporate inventory policies
  • Assist Capacity Engineering and Solutions Engineering teams while investigating and resolving server or capacity issues; this includes leading Application, Database, and GTI teams to implement the corrective fix.
  • Worked well in a team setting, providing support and guidance.

Business Analyst

INSIGHT GLOBAL
COLUMBUS, OHIO
01.2014 - 01.2016
  • Technical liaison for Stakeholders and Lines of Business clients, Global Technology UNIX, and DBA teams
  • Coordinate infrastructure events, assist in delivering projects involving system upgrades, such as SAN allocations or frame remediations
  • Developed expertise in identifying targets, impacts, and risks such as scheduling conflicts
  • Work with Major
  • Event Planning Group and Patching Lifecycle Management teams to coordinate server hygiene and maintenance events to ensure SLA compliance and high availability.

Skills

TECHNICALTechnologies and Certificates New to Amazon Web Services Network design & architecture(3Com, HP, WAN, LAN & Internet

Networking, Remote Access, and backup products

Computer Science Certification in Business DevelopmentSAN, NAS: EMC Velocity SE Certified - Archive, Consolidation & BackupBasic training in Java, MS Access, C-shell, C, Visual Basic, COBOL, HTMLInfrastructure:LAN, WAN, and Cloud infrastructures, Mainframe Enterprise and DataCenter IT Infrastructure design (HP, Dell, D-Link, EMC, and Cisco, SAN, NAS)Tools & Apps:ServiceNow, ITSM, RSAM, Microsoft Office, Resiliency Data Management System(RDMS), RSAM, Jira EDS, ICD-10, HIPAA, HiTech, MDI Achieve PathLinks, AllScripts Pro &

MyWay Meditech, CureMD, RxPro e-Prescribe, MiSys, Data Care, Quick Care, HAS-Software, HealthWyse

Industries:Financial, Healthcare, Real Estate, Small Business

Relationship building

Client account management

Delegation

Scheduling

Product development

Coaching and mentoring

Inventory management

Operations analysis and Management

Business Development

Timeline

Business Analyst/Project Execution

JP MORGAN CHASE
01.2016 - Current

Business Analyst

INSIGHT GLOBAL
01.2014 - 01.2016

BA - Business Information Systems, Business Administration

ASHFORD UNIVERSITY

Associate of Arts - Business Administration

ASHFORD UNIVERSITY

Corporate Director

CAPITAL HEALTH SERVICES

Pre-Sales Engineer / Project Manager / Customer Support

DLP TECHNOLOGIES

Education

BA - Business Information Systems, Business Administration

ASHFORD UNIVERSITY

Associate of Arts - Business Administration

ASHFORD UNIVERSITY

Affiliations

Member of Jefferson Village Board of Directors - Member of TechLife Columbus - Volunteering - Dublin Habitat for Humanity, Dublin Rotary, Meals on Wheels, NorthStar Vineyard

Additional Information

  • Willing to relocate.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Similar Profiles

  • Finbarr CorkeryFinbarr Corkery

    Corporate Director at Macau Sporting ClubCorporate Director at Macau Sporting Club

  • Paul UpshawPaul Upshaw

    Corporate Director at Aramark Healthcare+Corporate Director at Aramark Healthcare+

  • David RoblesDavid Robles

    Senior Corporate Recruiter at Register Tapes UnlimitedSenior Corporate Recruiter at Register Tapes Unlimited

  • Brij BhushanBrij Bhushan

    Assistant Manager (Corporate SLIM Lead) at Zydus Lifesciences LimitedAssistant Manager (Corporate SLIM Lead) at Zydus Lifesciences Limited

CREATE PROFILE
Jacqueline E. ShermanBusiness Information Systems