Jacqueline Espinoza

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Provide immunizations for children/adults

• Organized charts, documents and supplies to maintain team productivity.
• Worked in Neurology for 5+ years
• Trained in performing Nerve Conduction Studies
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Efficiently performed insurance verification and pre-certification and pre-authorization functions.
• Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Scheduled appointments for patients via phone and in person.
• Educated patients about medications, procedures and physician's instructions.
• Assessed, documented and monitored vital signs for patients within outpatient setting.
• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
• Performed preliminary physical tests to accurately record results in patient history summary.
• Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
• Administered rapid tests for COVID and strep to help clinical staff assess conditions.
• Sterilized medical equipment after each procedure.
• Reviewed treatment sheets for consistency, completeness and accuracy.
• Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
• Conducted patient interviews to gather health history, vital signs and information about current medical issues.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Answered appointment calls to streamline office operations.
• Communicated with patients by phone and via written correspondence.
• Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.
• Answered phones, scheduled appointments, greeted patients and ordered supplies.
• Assisted back office patient processes to reduce office wait times.
• Assisted patients in preparation for examinations, assessing and recording vital signs.
• Verified appointment times with patients, preparing charts, pre-admission and consent forms.
• Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.