Mele Pailani Ledbetter
Blue Ridge
Summary
Dedicated Medical Assistant/Receptionist with a proven track record at Simmons OBGYN, enhancing patient satisfaction and streamlining records management. Expert in HIPAA compliance and medical terminology, with exceptional customer service skills. Achieved significant improvements in patient care and clinic efficiency through meticulous organization and effective communication.
Personable and compassionate candidate with strong communication skills and dedication to patient care. Understanding of medical terminology and proficiency with electronic health records enhances ability to support healthcare teams. Focused on providing quality patient experiences and contributing to efficient clinical operations.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Simmons OBGYN
08.2021 - Current
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Administrative Associate/Membership Specialist at
The Bridges Golf Course
02.2020 - 12.2021
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated scheduling for meetings and appointments, ensuring optimal use of time and resources.
- Assisted in event planning initiatives for company gatherings, resulting in successful execution of events.
- Provided exceptional customer service to both internal and external clients, fostering strong professional relationships.
Education
Bachelor of Science - Biochemistry
University of Dallas, Texas
Richardson, TX05-2024
Skills
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Direct patient care
- Reliable team player
- Patient flow management
Timeline
Medical Assistant
Simmons OBGYN
08.2021 - Current
Administrative Associate/Membership Specialist at
The Bridges Golf Course
02.2020 - 12.2021
Bachelor of Science - Biochemistry
University of Dallas, Texas
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