Open To Work
Jacqueline Esqueda
El Paso,TX
Work Preference
Summary
Results-driven professional with a strong foundation in customer service and operational support. Experience spans food delivery, reception, and administrative roles, demonstrating effective communication and problem-solving abilities. Adept at leveraging technology for route optimization and order management, ensuring high standards of service and efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Top Dasher
Door Dash
El Paso
03.2023 - 05.2026
- Delivered food orders promptly to customers in designated areas.
- Communicated with customers to confirm delivery details and address any issues.
- Navigated efficiently using mobile app for optimal route selection.
- Monitored order statuses and updated customers on delivery progress regularly.
- Adhered to company policies and local traffic laws during deliveries.
- Utilized problem-solving skills to handle difficult customer inquiries or complaints regarding food orders or services.
- Analyzed customer address to determine best route for timely delivery.
- Communicated effectively with restaurant staff to verify order accuracy, quantity, and special customer requests before dispatch.
- Selected and gathered grocery orders based on customer preferences and specifications.
Kitchen Aide
Bienvivir Senior Health Services
01.2012 - 01.2015
- Prepare and portion menued foods according to the day's menu spreadsheet
- Assisted cook with food preparation to ensure timely meal service
- Monitored food temperatures to ensure safety and quality
- Assure that food textures and thickened liquids meet standards
- Prepared dishware and utensils for meal service, ensuring availability and cleanliness
- Communicated with supervisor and cooks to address needs and maintain food quality standards
- Prepared and packaged meals for home delivery, ensuring proper portioning, snacks, floor supplies, supplements and special function needs
Receptionist
Guest House Suites Hotel
01.2010 - 01.2012
- Greeted guests on arrival and processed their stay in the accounting system
- Entered and processed method of payment details into the system
- Operated switchboard, managing messages, inquiries, and complaints with professionalism
- Coordinated special need accommodations for guests with corresponding staff to ensure satisfaction
- Supplied guests with accurate information to enhance their stay
- Counted cash in registers and prepared bank deposit paperwork, ensuring accuracy of floats at end of shift
Team Leader
Arby’s
01.2008 - 01.2010
- Trained new employees on job responsibilities, ensuring understanding and compliance
- Executed shift duties to ensure smooth operations and minimize disruptions
- Oversaw register cash levels and prepared documentation for bank deposits, maintaining financial accuracy
- Posted all sales and cash transactions in the system
Speech Therapy Clerk
Bienvivir Senior Health Services
01.2015 - 04.2015
- Coordinate with Bienvivir team to organize and schedule speech therapy appointments.
- Prepared materials, maintained records, and organized supplies for efficient therapy sessions.
- Checked and maintained assistive listening devices, ensuring optimal functionality for user accessibility.
- Instructed participants in the use of assistive listening devices
- Completed daily tasks including note taking, patient check-ins, filing, and phone calls to support clinic operations.
- Participated in morning meetings to communicate status of participants
- Scheduling and record keeping
Education
High School Diploma -
El Dorado High
12401 Edgemere Blvd. 7993801-2009
Skills
- Customer service
- Effective communication
- Team leadership
- Time management
- Problem resolution
- Microsoft Excel
- Microsoft Word
- Data analysis
- Customer relationship management
- Prime Suite
- Pace Logic
- Bienvivir company portal
- English
- Spanish
- Reliability and punctuality
- Patience and tolerance
- Hardworking and responsible
Certification
- CPR certified
Timeline
Top Dasher
Door Dash
03.2023 - 05.2026
Speech Therapy Clerk
Bienvivir Senior Health Services
01.2015 - 04.2015
Kitchen Aide
Bienvivir Senior Health Services
01.2012 - 01.2015
Receptionist
Guest House Suites Hotel
01.2010 - 01.2012
Team Leader
Arby’s
01.2008 - 01.2010
High School Diploma -
El Dorado High