Year 490 hours of clinical experience
Jacqueline Fedchak
LPN
43 North Chili,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level LPN position. I have 490 hours of hands-on experience in hospital environments. I'm highly proficient in patient care, collecting data, medication administration, health education, multitasking and prioritizing patient needs.
Overview
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Certifications
Work History
Mortgage Customer Service Representative II
M&T Bank
Getzville, NY
11.2020 - 07.2022
- Collected mortgage payments and issued refunds for over payments.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed payment plan if customer was experiencing financial hardship.
- set up covid forbearance plans for customers impacted by the pandemic.
Consolidation Department Supervisor
National Recovery Solutions
Lockport , NY
07.2015 - 04.2020
- Created employee schedules to align coverage with forecasted demands.
- Taking supervisor calls, leading training classes, authorizing documentation submitted is correct.
- Coached employees and trained on methods for handling various aspects of student loans, complicated issues, and difficult customers.
- Negotiate payment arrangements and settlement agreements based upon a financial analysis.
- Documenting accounts while following strict adherence to all compliance requirements
- Currently hold a security clearance for federal jobs conducted by a federal agent.
Team Lead Student Loan Collections
Firstsource Advantage
Amherst, NY
06.2014 - 07.2015
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Taking supervisor calls, verifying/running payments.
- Comply with all federal, state and local laws and regulations including, but not limited to, FDCPA, TCPA, FCRA, GLBA, and HIPPA.
- Collaborated with other departments to verify customer compliance with payment plans.
Administrative Wage Garnishment Specialist
NCO Financial Department Of Education
Getzville, NY
02.2012 - 06.2014
- Entered and tracked payroll deductions and processing of garnishments.
- Reviewed, computed and corrected payroll errors to improve accuracy of garnishments.
- Authorizing and suspending wage garnishment for defaulted student loans.
- Provided customer support to employees by answering garnishment-related inquiries.
- Called customer to go over payment arrangements available in order to stop the wage garnishment.
Education
No Degree - Practical Nursing
Marion S Whelan School of Practical Nursing
Geneva, NYSkills
Inpatient care
Direct Patient Care
Documenting intake
Outpatient care
Patient Assessments
Patient Management
Patient and family advocacy
Acute care expertise
Tracheostomy Care
Chronic disease management
Insulin medication assistance
Oxygen saturation standards
Medication Administration
Collecting vitals
Well visit procedures
Strong clinical judgment
Medication/vaccine injections
Sanitation
Preventive health
Privacy and confidentiality
Caregiving skills
Meditech documentation system
Insurance billing procedures
Wound care
Certification
Basic Life support certification- American Red Cross
Timeline
Mortgage Customer Service Representative II
M&T Bank
11.2020 - 07.2022
Consolidation Department Supervisor
National Recovery Solutions
07.2015 - 04.2020
Team Lead Student Loan Collections
Firstsource Advantage
06.2014 - 07.2015
Administrative Wage Garnishment Specialist
NCO Financial Department Of Education
02.2012 - 06.2014
No Degree - Practical Nursing
Marion S Whelan School of Practical Nursing