Year 490 hours of clinical experience
Jacqueline Fedchak
LPN
43 North Chili,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level LPN position. I have 490 hours of hands-on experience in hospital environments. I'm highly proficient in patient care, collecting data, medication administration, health education, multitasking and prioritizing patient needs.
Overview
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Certifications
Work History
Mortgage Customer Service Representative II
M&T Bank
Getzville, NY
11.2020 - 07.2022
- Collected mortgage payments and issued refunds for over payments.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed payment plan if customer was experiencing financial hardship.
- set up covid forbearance plans for customers impacted by the pandemic.
Consolidation Department Supervisor
National Recovery Solutions
Lockport , NY
07.2015 - 04.2020
- Created employee schedules to align coverage with forecasted demands.
- Taking supervisor calls, leading training classes, authorizing documentation submitted is correct.
- Coached employees and trained on methods for handling various aspects of student loans, complicated issues, and difficult customers.
- Negotiate payment arrangements and settlement agreements based upon a financial analysis.
- Documenting accounts while following strict adherence to all compliance requirements
- Currently hold a security clearance for federal jobs conducted by a federal agent.
Team Lead Student Loan Collections
Firstsource Advantage
Amherst, NY
06.2014 - 07.2015
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Taking supervisor calls, verifying/running payments.
- Comply with all federal, state and local laws and regulations including, but not limited to, FDCPA, TCPA, FCRA, GLBA, and HIPPA.
- Collaborated with other departments to verify customer compliance with payment plans.
Administrative Wage Garnishment Specialist
NCO Financial Department Of Education
Getzville, NY
02.2012 - 06.2014
- Entered and tracked payroll deductions and processing of garnishments.
- Reviewed, computed and corrected payroll errors to improve accuracy of garnishments.
- Authorizing and suspending wage garnishment for defaulted student loans.
- Provided customer support to employees by answering garnishment-related inquiries.
- Called customer to go over payment arrangements available in order to stop the wage garnishment.
Education
No Degree - Practical Nursing
Marion S Whelan School of Practical Nursing
Geneva, NYSkills
Inpatient care
Certification
Basic Life support certification- American Red Cross
Timeline
Mortgage Customer Service Representative II
M&T Bank
11.2020 - 07.2022
Consolidation Department Supervisor
National Recovery Solutions
07.2015 - 04.2020
Team Lead Student Loan Collections
Firstsource Advantage
06.2014 - 07.2015
Administrative Wage Garnishment Specialist
NCO Financial Department Of Education
02.2012 - 06.2014
No Degree - Practical Nursing
Marion S Whelan School of Practical Nursing