Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacqueline Felz

East Stroudsburg,United States

Summary

Talented ems Manager with expert team leadership, planning and organizational skills built during a successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional ems management abilities and results-driven approach.

Overview

35
35
years of professional experience
1
1
Certification

Work History

EMS 911 Manager

Citywide Mobile Response/ Bronxcare Hospital
03.2016 - Current
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Provided and directed Life Support to ill and injured people.
  • Trained over 400 ems providers on 911 operations
  • Recognized medical emergencies and made reasonable and acceptable differential diagnoses.
  • Maintained communication and good working relationship with facility administration.
  • Oversaw recruitment, orientation and performance evaluations of employees.
  • Ordered all pharmacy supplies and kept check on inventory levels.

EMT-B

Transcare Ambulance
09.1999 - 02.2016
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.

Office Manager

Dr Rao & Dr Ubbiani Medical Office
01.1989 - 02.1999
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed office operations while scheduling appointments for department managers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Prepared patients for EKGs and vaccines
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Education

EMT Certification - Emergency Management

LaGuardia Community College of The City University of New York
Long Island City, NY

High School Diploma -

Hillcrest High School
Jamaica, NY
06.1980

Skills

  • Crew Coordination
  • Administrative Writing
  • Emergency Treatment Procedures
  • Schedule maintenance
  • Patient Care Assessment

Certification

  • Basic life support emt certification
  • BLS AHA CPR card
  • Evoc driving certified
  • Phelmbodomy certified
  • EKG certified
  • FEMA Certifications

Timeline

EMS 911 Manager

Citywide Mobile Response/ Bronxcare Hospital
03.2016 - Current

EMT-B

Transcare Ambulance
09.1999 - 02.2016

Office Manager

Dr Rao & Dr Ubbiani Medical Office
01.1989 - 02.1999

EMT Certification - Emergency Management

LaGuardia Community College of The City University of New York

High School Diploma -

Hillcrest High School

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Jacqueline Felz