Jacqueline Fisher
Tampa,FL
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Organized and dependable candidate with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Lead/Supervisor
Gracepoint Wellness Center
12.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
- Collaborated with multidisciplinary teams to coordinate care for clients with complex needs, ensuring comprehensive support was provided across all domains of life functioning.
- Responded to crisis situations with calm and professional approach to optimize support.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
Care Manager
Gracepoint Wellness Center
05.2021 - Current
- Assess Patient
- Evaluate and create aftercare plan
- Create treatment plans for patients
- Help patients make informed decisions by acting as their advocate regarding their clinical status and treatment options
- Interact with patients to keep track of their progress and to ensure satisfaction
- Performs miscellaneous job-related duties as assigned.
- Assessed patients, determined needs, and managed care.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Server/Bartender
Miller's Ale House
11.2017 - 01.2023
- Operated POS terminals to input orders, split bills and calculate totals
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
- Managed closing duties, including restocking items and reconciling cash drawer
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Intern
Flagler County Sheriff Office
08.2019 - 12.2019
- Gathered data from market research surveys and entered information into computer system
- Provided administrative support such as filing documents, copying paperwork and delivering packages
- Replenished office inventory removed trash and delivered files to employees
- Produced professional and error-free letters, presentations and spreadsheets.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Server
Studio Movie Grill
05.2017 - 08.2017
- Managed closing duties, including restocking items and reconciling cash drawer
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Bachelor of Science - Clinical Psychology
Bethune-Cookman University
Daytona Beach, FL12.2019
Skills
- Organizational Skills
- Social Work
- Behavioral Health Training
- Clinical Experience
- Workflow Optimization
- Team Collaboration
- Microsoft Office Suite experience
- Leadership
- Problem-Solving
- Customer Service
- Point of Sale (POS) system operations
- Food safety understanding
- Critical thinking
- Effective Communication
- Adaptability
Certification
- BLS CPR trained exp: 05/25
Timeline
Team Lead/Supervisor
Gracepoint Wellness Center
12.2023 - Current
Care Manager
Gracepoint Wellness Center
05.2021 - Current
Intern
Flagler County Sheriff Office
08.2019 - 12.2019
Server/Bartender
Miller's Ale House
11.2017 - 01.2023
Server
Studio Movie Grill
05.2017 - 08.2017
Bachelor of Science - Clinical Psychology
Bethune-Cookman University