Summary
Education
Skills
Timeline
Work History
Websites
Overview
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Jacqueline Flaherty

Lakewood,CO

Summary

I am an accomplished communications specialist with a background in guest services, including roles as a recreation specialist and sales professional within the realm of a luxury ski resort & tour operator. I am a well-seasoned traveler who has traveled to multiple countries around the world. Through travel I have been able to gain new experiences, foster personal development and bring a renewed perspective to my field of study. It has also allowed me to build strong connections with other individuals and cultures, which has cultivated new growth and a better understanding of my future goals. I enjoy figuring out what motivates people, finding common ground, and getting things done. Dedicated to building long-term loyalty with unparalleled service.

Education

Bachelor of Arts - Communications

University of Hawaii At Hilo
Hilo, HI
06.2020

Skills

  • Critical Thinking
  • Verbal and Written Communication
  • Active Listening
  • Customer Reservations
  • Relationship Building
  • System knowledge of RTP & GDS

Timeline

Luxury Travel Sales Specialist

Audley Travel
11.2022 - 06.2023

Recreation Reservations (Seasonal)

Sun Valley Resort
05.2022 - 10.2022

Long-Term Substitute Teacher

Beacon Charter High School For The Arts
11.2021 - 05.2022

Wilderness Field Guide

Pacific Quest
04.2021 - 09.2021

Bachelor of Arts - Communications

University of Hawaii At Hilo

Work History

Luxury Travel Sales Specialist

Audley Travel
Boston, MA
11.2022 - 06.2023
  • Created custom made travel itineraries and made adjustments to meet client specifications
  • Cultivated strong value-added relationships with customers daily by delivering accurate travel itineraries and knowledge to drive business development.
  • Researched hotels and airfare options to best meet client needs and expectations.
  • Sustained operational efficiencies, coordinating domestic & international travel.

Recreation Reservations (Seasonal)

Sun Valley Resort
Sun Valley, ID
05.2022 - 10.2022
  • Served as the first point of contact for the guest's experience by providing excellent customer service and displaying a vast amount of knowledge regarding the Recreation department’s programs, pass products and ticket offerings.
  • Answer incoming calls and emails to the department with a pleasant attitude and excellent phone demeanor.
  • Sold season ski passes, individual lift tickets, and group lift tickets and answer ticketing-related questions.
  • Utilized RTP computer software to keep accurate records of revenue and booking levels.

Long-Term Substitute Teacher

Beacon Charter High School For The Arts
Woonsocket, RI
11.2021 - 05.2022
  • Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
  • Enforced classroom routines to keep students on schedule and operating at a consistent level.
  • Engaged students in discussions to promote interest and drive learning.
  • Provided notes and reports on school day activities to primary teacher.

Wilderness Field Guide

Pacific Quest
Hilo, HI
04.2021 - 09.2021
  • Facilitate self-discovery and personal growth by means of challenging experiences.
  • Help guide and immerse students in the natural environment as part of the therapeutic process to evoke introspection and facilitate change.
  • Safely teach groups of students in activities that include kayaking, paddle boarding, sailing, backpacking, yoga and gardening.
  • Worked swiftly to handle and resolve emergency situations to create a safe environment for students and team members.

Overview

2
2
years of professional experience

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Jacqueline Flaherty