Jacqueline Fletcher
Coral Springs,FL
Summary
Accomplished Lead Medical Assistant with extensive expertise in optimizing medical operations and coordinating patient care to elevate healthcare outcomes. Proven track record in supervising and training staff, alongside proficiency in electronic health records management and patient education. Recognized for creating collaborative environments that uphold rigorous safety and efficiency standards. Dedicated to enhancing patient experiences through effective leadership and high-quality healthcare delivery.
Overview
17
17
years of professional experience
Work History
Lead Medical Assistant
NYU Langone Health
Delray Beach , FL
07.2021 - Current
- Collected and prepared specimens for diagnostic evaluation.
- Processed Prior Authorization requests for patients promptly.
- Coordinated follow-up appointments with healthcare providers.
- Responded to patient inquiries promptly and efficiently
- Managed phone communications, appointment scheduling, and patient greetings.
- Escorted patients to examination rooms and documented vital signs.
- Tracked and managed inventory levels for medical supplies to ensure consistent availability.
Patient Care Technician
Montefiore Hospital
Bronx, NY
11.2018 - 06.2021
- Facilitated patient movement to MRI, Ultrasound, and Cath scan tests.
- Monitored and recorded patients' vital signs.
- Monitored and recorded patient conditions during care.
- Conducted post-mortem procedures.
- Gather blood samples for laboratory analysis.
- Conducted electrocardiograms.
- Facilitated improved well-being by resolving skin pressure challenges for residents.
Assistant Manager/DSP
WESTCHESTER JEWISH COMMUNITY SERVICE Inc.
North White Plains, NY
09.2008 - 06.2021
- Maintained a clean and well-organized environment to promote client happiness and safety
- Ensured precise administration of medications as per care plan.
- Enhanced patient day-to-day living with compassionate care.
- Recorded data accurately in charts and logbooks to document
- Resolved conflicts between team members in an effective manner.
- Conducted targeted training sessions focused on enhancing employee capabilities and addressing skill gaps.
- Executed comprehensive opening, closing, and shift change tasks to ensure consistent operational standards.
- Onboarded and mentored new hires to align with role expectations.
Patient Care Technician
Westchester Medical Center
Valhalla, NY
06.2017 - 10.2018
- Delivered exceptional customer service through effective communication with patients, families, and hospital staff.
- Enhanced patient safety and compliance through collaboration with nursing staff.
- Assisted nurses with routine patient care by recording vital signs.
- Engaged with patients to assess needs for assistance, social support, and emotional well-being.
- Recorded data in patient charts.
Certified Nursing Assistant
Burke Rehabilitation Hospital
White Plains, NY
03.2008 - 09.2013
- Facilitated safe transitions for residents using wheelchairs and adaptive equipment.
- Monitored and documented vital signs.
- Aided patients in maintaining personal hygiene through bathing and grooming assistance.
- Adjusted residents to enhance comfort and prevent pressure ulcers.
Education
Dialysis Technician -
MANHATTAN INSTITUTE
New York, NY, USA01.2013
Phlebotomy/EKG Technician -
Big - Apple Inc.
Bronx, NY, USA01.2008
GED -
Mt Vernon High Adult Education
Mount Vernon, NY, USA01.2007
CNA -
Mt Vernon High Adult Education
Mount Vernon, NY, USA01.2005
Skills
- Healthcare Expertise
- Expertise in Compliance Documentation
- Patient Care Management
- Specimen Collection Expertise
- Infection control procedures
- Team building and supervision
- Decision-making
- Effective Team Leadership
- Adaptability and flexibility
- Effective Task Delegation
Activities
BLS/CPR Training
Timeline
Lead Medical Assistant
NYU Langone Health
07.2021 - Current
Patient Care Technician
Montefiore Hospital
11.2018 - 06.2021
Patient Care Technician
Westchester Medical Center
06.2017 - 10.2018
Assistant Manager/DSP
WESTCHESTER JEWISH COMMUNITY SERVICE Inc.
09.2008 - 06.2021
Certified Nursing Assistant
Burke Rehabilitation Hospital
03.2008 - 09.2013
Dialysis Technician -
MANHATTAN INSTITUTE
Phlebotomy/EKG Technician -
Big - Apple Inc.
GED -
Mt Vernon High Adult Education
CNA -
Mt Vernon High Adult Education