Nicola Moore
Lynn,USA
Summary
Results-driven Bachelor of business Administration (BBA) graduate with strong foundation in business management, marketing, and finance. Proven 15+ years of experience as a lead medical assistant, providing top-notch clerical support and operational assistance to meet staff needs. Skilled in process improvement, HIPAA compliance, and medical terminology. Looking for a role as an office manager.
Overview
25
25
years of professional experience
Work History
LEAD MEDICAL ASSISTANT
North Shore Physician Group
08.2003 - Current
- Serves as a coach, role model, mentor, providing support, training and sharing knowledge with other Medical Assistants
- Serves as first point of contact for the practice, assigns tasks to MA staff, prepares and adjusts staff MA schedule
- Streamline workflow processes and improve team coordination to increase patient throughput
- Reduce data entry errors and increase staff efficiency
- Develop and conduct training sessions on medical technologies and procedures
- Supervise and train employees to create a positive work environment
- Provide excellent customer service and resolve issues in a timely manner
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
ENDOSCOPY TECHNICIAN
NORTH SHORE MEDICAL CENTER
08.2000 - 08.2003
- Cleaning, disinfecting, and calibrating scopes and other instruments according to manufacturer and facility standards
- Assisting physicians and other providers during procedures, and maintaining a sterile field
- Using standard medical procedures to collect specimens from patients
- Verifying that equipment is functioning properly
- Monitoring problems with performance, scheduling, procedures, and other daily activities.
STERILE PROCESSING TECHNICIAN
NORTH SHORE MEDICAL CENTER
01.2000 - 08.2000
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations
- Wrapped trays, instrument packs, and sets
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
Education
Bachelor - Business Administration
University of Massachusetts Global
Medical Assistant - Certified
Slater School
Skills
- HIPAA Compliance
- Medical Terminology
- Patient Scheduling
- Coach and Mentor
- Compassionate
- Healthcare procedures
- Specimens’ collection and processing
- Prepares schedules and other documents
- Professional Bedside Manner
- Medical Procedures
- Customer Service
- Clinical flow management
- Medical office administration
- Patient education and counseling
- Phlebotomy expertise
Timeline
LEAD MEDICAL ASSISTANT
North Shore Physician Group
08.2003 - Current
ENDOSCOPY TECHNICIAN
NORTH SHORE MEDICAL CENTER
08.2000 - 08.2003
STERILE PROCESSING TECHNICIAN
NORTH SHORE MEDICAL CENTER
01.2000 - 08.2000
Medical Assistant - Certified
Slater School
Bachelor - Business Administration
University of Massachusetts Global
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