Summary
Overview
Work History
Education
Skills
Qualifications Summary
Timeline
Generic

Jacob Han

Lynn,USA

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

25
25
years of professional experience

Work History

Assistant General Manager

Shake Shack
05.2024 - Current
  • Handled cash accurately and prepared deposits.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Enforced quality assurance protocols to deliver ideal customer experiences.

Owner

LOADED BURGERS -N-BBQ RESTAURANT
01.2012 - 01.2020
  • Successfully launched restaurant securing marketing plan and financing
  • Responsible for day-to-day operations to include staffing, ordering, payroll, marketing and continued growth
  • Establish initiatives to decrease loss

Team Coach

Verizon Communications Inc
10.1999 - 07.2008
  • Maintained and improved operational performance by completing action plans, resolving problems, and controlling implementations.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.

Education

Certification - Culinary Education

INSTITUTE OF CULINARY EDUCATION
New York, NY
01.2008

High School Diploma - undefined

SCOTCH PLAINS-FANWOOD HIGH SCHOOL
Scotch Plains, NJ
06.1997

Skills

  • Customer interfacing
  • Team-building
  • Motivating
  • Creative problem-solving
  • Time management
  • Verbal communication
  • Written communication
  • Interpersonal abilities

Qualifications Summary

Results-driven business professional with experience in kitchen management, quality assurance, creative problem-solving talents and customer service skills. Experience working in fast-paced environments demanding strong verbal and written skills, organizational, interpersonal and computer operations skills Technically proficient in Microsoft Office (Word, Outlook, Excel, PowerPoint). Trustworthy, ethical and discrete and committed to superior customer service.

Timeline

Assistant General Manager

Shake Shack
05.2024 - Current

Owner

LOADED BURGERS -N-BBQ RESTAURANT
01.2012 - 01.2020

Team Coach

Verizon Communications Inc
10.1999 - 07.2008

High School Diploma - undefined

SCOTCH PLAINS-FANWOOD HIGH SCHOOL

Certification - Culinary Education

INSTITUTE OF CULINARY EDUCATION
Jacob Han