Microsoft Suite
Desired Job Title
Account ManagerInsurance AdvisorExecutive Account ManagerSales & Service ManagerRegional ManagerWork Type
Full TimeLocation Preference
On-SiteLocation: Plano, TX, US
Open to relocation: Yes
Open To Work
Thomas Kang
Plano,TX
Work Preference
Summary
Results-driven account manager with a track record of increasing revenue by 150% while expanding market reach. Strong expertise in consultative sales, data-driven decision-making, and relationship management, ensuring high customer satisfaction and retention rates. Proficient in utilizing advanced CRM systems for effective sales pipeline management.
Overview
16
16
years of professional experience
Work History
Account Manager
King of Freight
Addison, TX
09.2025 - 04.2026
- Increased revenue by 150% from $45K to $96K monthly.
- Cultivated long-term client relationships while serving as the primary contact to improve satisfaction.
- Expert at balancing carrier rates with profit margins while maintaining service quality.
- Handled high-volume inbound/outbound calls daily to provide updates, resolve delays, and secure new capacity for clients.
- Coordinated the full lifecycle of shipments proficient in scheduling, dispatching and route optimization.
- Utilized transportation management systems to input data, track shipments, and maintain organized records, including bills of lading and proof of delivery.
Insurance Advisor
Kang Insurance
Plano, TX
04.2024 - 12.2025
- Provided tailored insurance solutions by conducting in-depth needs analyses for potential clients and educating them on policy features, benefits, and coverage options to facilitate informed decision-making.
- Secured diverse client base by proactively prospecting through various methods, including cold calling, social media, and referrals.
- Streamlined client support through comprehensive administrative assistance, proposal preparation, meticulous client record maintenance, and timely resolution of inquiries and issues.
- Demonstrated extensive product knowledge by mastering complex insurance products and policy guidelines to better inform clients.
- Expanded market reach and compliance by successfully obtaining live and health insurance licenses across 34 states.
- Guided businesses in navigating eligibility requirements, plan options, and enrollment processes for individual, small, and large business insurance needs.
- Successfully guided individuals through the complexities of the Affordable Care Act marketplace, assessing their needs and enrolling them in appropriate health insurance plans.
Executive Account Manager
SEGWAY POWERSPORTS
McKinney, TX
07.2023 - 03.2024
- Exceeded the 2023 annual sales goal by 1.32%, demonstrating a strong ability to drive revenue growth without decreasing margins.
- Successfully increased key B2B accounts performance in the Central region through consistent performance metrics, monitoring and identifying sales trends, and strategically managing inventory stocking levels.
- Optimized sales pipeline management through enhanced Salesforce CRM tracking of client interactions and maintenance of detailed records, improving visibility into sales processes.
- Cultivated strong, business partnerships through continuous communication, proactive needs assessment, and effective resolution of complex customer service issues, resulting in high levels of satisfaction and retention.
- Conducted in-depth business partner staff interviews to identify service issues, developing internal policies that improved service delivery and reduced recurrence of issues.
- Refined SAP to generate custom reports and assess critical sales and inventory data, increasing sales effectiveness and supporting data-driven decision-making.
Sales & Service Manager
SEGWAY POWERSPORTS
McKinney, TX
04.2021 - 07.2023
- Promoted to Executive Account Manager by strategically expanding the business partner network across the Central, Midwest, and Northeast, orchestrating the full sales cycle from prospecting to onboarding, and achieving over $2 million in sales in 2022.
- Expanded market reach by achieving a 100% growth in the wholesale distribution network while cultivating a high-performing sales team through dedicated mentorship and proactive outreach.
- Forecasted 2022 vehicle and parts inventory levels to enhance operational efficiency and resource management, supporting effective supply chain planning.
- Increased operational efficiency and data management by successfully integrating the Salesforce system with clear CRM protocols and proactively ensuring accuracy in parts schematics and inventory records.
- Secured necessary licensing in 10 states for December 2021 market launch, ensuring compliance with relevant state regulations throughout the entry process.
- Developed and delivered training programs, refined user-facing documentation, and provided technical support to improve customer and vendor experiences, resulting in higher satisfaction and proficiency.
- Developed customer support resources by authoring and implementing timely updates to owner and service manuals, ensuring readily available and accurate information.
- Trained staff on product knowledge and customer engagement techniques.
- Oversaw inventory management and order fulfillment processes effectively.
Regional Manager
Hisun Motors
McKinney, TX
04.2020 - 03.2021
- Managed approximately 100 wholesale distributors while operating from the office, ensuring success of virtually managed team under strict work-from-home guidelines.
- Managed field sales team of 3 across East Coast, Mid Coast, and Central regions; administered budgets and coached team to consistently achieve sales and revenue goals.
- Drove organizational initiatives to ensure strategic alignment with key sales objectives and presented weekly performance updates to the National Sales Manager and CEO.
- Enhanced sales team capabilities by providing comprehensive training to new Business Development Managers and District Sales Managers.
- Provided critical insights to the Executive team by preparing detailed sales and competitive market analysis reports.
- Established and implemented new sales policies that aligned with broader company policies and enhanced operational consistency.
Business Development Manager
Hisun Motors
McKinney, TX
10.2015 - 04.2020
- Promoted to Regional Manager by achieving exceptional sales growth, boosting overall sales by 105% and exceeding Q2 goals by 121%.
- Expanded market reach by converting 90% of qualified prospects and increasing the wholesale distribution network by 50%.
- Expanded vendor network by identifying and engaging prospective dealers, negotiating contracts, and managing administrative onboarding processes to enhance market presence.
- Received Hisun Top Sales of the Year Award for exceptional sales performance and contributions to revenue growth.
- Ensured operational efficiency and legal compliance through composition and review of vendor sales and service contracts, mitigating risks.
Commercial Account Manager
Hisun Motors
McKinney, TX
05.2010 - 10.2015
- Promoted to Business Development Manager by achieving a 50% conversion ratio from leads to qualified prospects, significantly contributing to the sales pipeline.
- Generated leads and managed sales pipeline through cold calling, persuasive presentations, and streamlined application processes.
- Delivered 10-25 presentations weekly to prospective business partners, communicating value propositions effectively.
- Streamlined lead qualification by vetting applications and transferring qualified prospects to Dealer Development Manager.
Education
Bachelor of Science - Finance
University of Texas at Dallas
05.2011
Skills
- Account management
- Customer service and support
- Account servicing
- Sales pipeline
- Consultative sales
- Business development and planning
- Territory management
- Negotiation skills
- Revenue growth strategies
- Data-driven decision making
- Data analysis
- Project management
- CRM management
- Salesforce expertise
- Microsoft Office
- Compliance adherence
- Problem solving
- Customer interfacing
Software
Google Suite
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Account Manager
King of Freight
09.2025 - 04.2026
Insurance Advisor
Kang Insurance
04.2024 - 12.2025
Executive Account Manager
SEGWAY POWERSPORTS
07.2023 - 03.2024
Sales & Service Manager
SEGWAY POWERSPORTS
04.2021 - 07.2023
Regional Manager
Hisun Motors
04.2020 - 03.2021
Business Development Manager
Hisun Motors
10.2015 - 04.2020
Commercial Account Manager
Hisun Motors
05.2010 - 10.2015
Bachelor of Science - Finance
University of Texas at Dallas