Delia Dominguez

• Answer phone calls and emails to provide information, resulting in effective business correspondence.
• Schedule appointments, meetings and conferences for management staff.
• Manage physical and digital files, monitor spreadsheets and update reports to coordinate project materials.
• Direct customer communication to appropriate department personnel.
• Organize and maintain filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Greet visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
• Ensure efficient operation of office equipment such as printers, copiers and fax machines.
• Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
• Process invoices for payment using accounting software applications.
• Receive payments and apply them to the corresponding client using accounting software applications.
• Call clients to collect past due payments.
• Enter data into spreadsheets using Microsoft Excel.
• Organize files, develop spreadsheets, fax reports and scan documents, maintaining front desk and reception area in neat and organized fashion.
• Handle incoming calls and direct callers to appropriate department or employee.
• Organize tax return for clients to sign.
• Email tax return to client and follow through with the filling process of the tax return.
• Take inventory and order supplies for office.
• Update contact information on the client database.

• Assist lawyer by collecting information and preparing legal documents for the clients immigration process.
• Meet with clients and other professionals to discuss details of case.
• Gather required documentation from client and mail out to immigration office.
• Follow through with the client's immigration process from beginning to end.

Receptionist

• Answer phone calls in a timely manner.
• Schedule appointments for the attorney and her assistant.
• Receive, scan, and distribute mail.
• Receive and distribute faxes.

Mercy Health Plans, a member of the Sisters of Mercy Health System, implements and advocates for innovative health and social services to provide the health and quality of life of the communities served, with particular concern for persons who are economically disadvantaged.

Receptionist

• Improved customer service productivity by answering phones in a timely fashion and consistently greeted customers with a good attitude insuring customer satisfaction.
• Assigned key operator responsibilities to assist department in preparing materials.
• Arranged service calls to help maintain equipment in proper working order resulting in maximum productivity.
• Created spreadsheet to track inventory.
• Assured that average of 250 CHIP cards and handbooks were mailed same day as receiving them.
• Managed all correspondence for the office by producing letters, receiving mail, filing, and documenting receipts when needed.
• Assisted debarment supervisors with report completion and offered assistance proactively.

• Improved customer service productivity by answering phone calls in a more timely fashion.
• Increased the collection of receivables by making contact with customers and arranged for hand delivery of payments.
• Contacted customers by phone to collect outstanding debt and recorded payments that were received.
• Learned new software in order to keep accounting department up to date and to produce checks.

Dispatch

• Learned new software program to find loads for truck and record truck routes.
• Improved customer service productivity by contacting customers to advise them of their load location and if it had arrived successfully.

• Successfully processed commercial loans for loan officer.
• Reduced the number of loans past due by calling customers and collecting payments promptly.
• Completed the quota for opening new accounts two weeks prior to deadline.
• Handled correspondence for loan officer on time.
• Suggested a more effective way to help customers bring their required documents when applying for a commercial loan.
• Improved customer service productivity by attending in-house bank training.