Jacqueline Flores
Fort Meade,FL
Summary
Dynamic Crew Trainer at McDonald's with a proven track record in employee training and customer service excellence. Skilled in coaching and mentoring, I enhanced team performance and operational efficiency while ensuring food safety compliance. Recognized for fostering a motivated workforce and optimizing shift schedules to elevate service levels.
Offering strong dedication to customer service and willingness to learn in fast-paced environment. Brings understanding of food safety practices and ability to handle multiple tasks efficiently.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Trainer
McDonald's
Fort Meade, FL
09.2023 - Current
- Trained new crew members on operational procedures and customer service standards
- Facilitated daily team meetings to enhance communication and operational efficiency
- Monitored food safety compliance and maintained cleanliness in work areas
- Assisted in scheduling shifts to optimize workforce availability and service levels
Team Member
El Fogoncito
Wimauma, FL
10.2022 - 10.2022
- Operated kitchen equipment, ensuring adherence to safety and sanitation standards.
- Collaborated with team members to streamline service processes and enhance customer satisfaction.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Team Member
El Remanente
Wauchula, FL
02.2022 - 02.2022
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Prepared and assembled food items according to standardized recipes and portion control guidelines.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety regulations.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
Associate of Science - Radiology
Polk State College
Lakeland, FL05.2027
High School Diploma -
Polk State Lakeland Gateway To College Collegiate HS
Lakeland, FL05.2025
Skills
- Customer service
- Employee training
- Cash handling
- Active listening
- Safe food handling
- Coaching and mentoring
- Motivational skills
- Task prioritization
- Strong customer service
- Teamwork and collaboration
- Flexible and adaptable
- Multitasking
- Fast learner
Certification
- PMI Project Management Ready, Project Management Institute - March 13, 2025
Languages
Spanish
Native or Bilingual
Interests
- Baking
- Coffee
- Running
- Enjoy hobbies that combine physical activity with outdoor exploration
Timeline
Crew Trainer
McDonald's
09.2023 - Current
Team Member
El Fogoncito
10.2022 - 10.2022
Team Member
El Remanente
02.2022 - 02.2022
Associate of Science - Radiology
Polk State College
High School Diploma -
Polk State Lakeland Gateway To College Collegiate HS