Jacqueline Flores
Dallas,TX
Summary
Analytical solution-focused professional with 5+ years in delivering technical support and resolving end user issues. Track record of solving customer concerns via phone, web and email. Seeking to leverage a broad technical background to secure a position as a technical support specialist.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Tidel
02.2024 - Current
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Managed timely and effective replacement of damaged or missing parts.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Technical Support Representative
Talus Payments
10.2018 - 9 2023
- Troubleshot customer inquiries relating to software like SwipeSimple, Quicksale, NMI and more.
- Troubleshot PAX, Verifone, Dejavoo terminals daily.
- Provided technical assistance to customers through phone, email and chat support.
- Provided training and guidance to junior staff members as needed.
- Developed system documentation, user manuals, FAQs, troubleshooting guides.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Resolved hardware issues to ensure transaction processing
Manager
Journeys
11.2015 - 02.2018
- Interviewed job candidates and made staffing decisions
- Managed staff of sales associates, team leaders and assistant managers
- Scheduled and led monthly store meetings for all employees
- Generated repeat business through exceptional customer service
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Sub-Contractors For Lowe's
ECI
06.2018 - 09.2018
- Worked steady with Microsoft, Excel programs
- Entered customer data into the IMS system and communicated service concerns with the Central Quoting department.
Parking Lot Paint Striping
J.C & A Painting
01.2018 - 07.2018
- Painted parking lot lines, direction arrows and handicap logos for several businesses
- Used brushes, rollers and spray guns to complete jobs with speed and accuracy.
Manager
DFW Hookahs
09.2013 - 08.2015
- Consistently provided professional, friendly and engaging hookah service to tables at various locations across the DFW
- Trained all new staff.
Education
Collin County Community College District
Plano, TXSkills
Bilingual
Timeline
Customer Service Representative
Tidel
02.2024 - Current
Technical Support Representative
Talus Payments
10.2018 - 9 2023
Sub-Contractors For Lowe's
ECI
06.2018 - 09.2018
Parking Lot Paint Striping
J.C & A Painting
01.2018 - 07.2018
Manager
Journeys
11.2015 - 02.2018
Manager
DFW Hookahs
09.2013 - 08.2015
Collin County Community College District
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