Jacqueline Ford
Garland,TX
Summary
Accomplished in enhancing financial and operational efficiency, notably at Farmers Insurance Resolution Life, by streamlining premium accounting processes and implementing effective systems. Expert in Excel and a self-starter, I have a proven track record of improving accuracy and customer satisfaction. My skills in Lifecomm and detail-oriented approach have consistently driven positive outcomes in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Premium Accounting
Farmers Insurance Resolution Life
08.2022 - Current
- Enhanced premium accounting accuracy through meticulous record-keeping and timely reconciliations.
- Streamlined premium accounting processes by implementing efficient workflow management techniques.
- Served as a subject matter expert on premium accounting matters within the organization.
- Enhanced financial accuracy by streamlining accounting processes and implementing efficient systems.
- Processed 3-12 transactions General Ledgers and balanced daily
- Processed 50-150 check payments and balanced daily
Loan Processor
Freedom Mortgage
12.2019 - 08.2022
- Worked with customers in via telephone and email to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Managed 60-80 pipeline loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
Order Processor
Maniscalco
08.2018 - 12.2019
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Input order information into system and updated customer accounts to document and track customer orders.
- Examined 30-60 orders daily to confirm accuracy, completeness and adherence to customer requirements.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
- Processed customer orders in line with established policies and procedures.
- Collaborated with inventory management teams to ensure adequate product availability for fulfilling orders.
- Provided support to customer service representatives in resolving complex inquiries relating to orders or shipments.
Loan Servicing Associate
Sierra Auto Finance LLC
04.2014 - 07.2018
- Conducted regular audits of 40-80 loan files daily to ensure compliance with internal quality control standards and regulatory requirements.
- Negotiated loss mitigation solutions for distressed borrowers, mitigating potential losses for the company.
- Improved operational efficiency by streamlining loan servicing processes and implementing best practices.
- Processed all qualifying due date changes
- Processed all payments and balanced
- Credit Provision
Education
Associate of Arts - Business And Accounting
Hutchinson Community College
Hutchinson, KS05.2009
Skills
- Excel
- Outlook
- SAP
- Self Starter
- Detail Oriented
- Life-comm
- Chase E-lock box
- Word
- Shaw collections/Retail
- E-Oscar
- Wells Fargo Lockbox
- CUBS
Timeline
Premium Accounting
Farmers Insurance Resolution Life
08.2022 - Current
Loan Processor
Freedom Mortgage
12.2019 - 08.2022
Order Processor
Maniscalco
08.2018 - 12.2019
Loan Servicing Associate
Sierra Auto Finance LLC
04.2014 - 07.2018
Associate of Arts - Business And Accounting
Hutchinson Community College
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