Shannon Presutti
Summary
Driven Policy Issue Analyst with a proven track record at Farmers New World Life Insurance, adept in applying analytical thinking and Microsoft Office to enhance policy processing accuracy. Excelled in communication, ensuring clarity and openness with agents and insureds, while efficiently managing time to meet critical deadlines. Demonstrated ability to improve operational procedures, significantly enhancing customer satisfaction.
Overview
22
22
years of professional experience
Work History
Policy Issue Analyst
Farmers New World Life Insurance
12.2002 - 01.2025
- Gather the correct information provided from the Underwriter on the policy.
- Apply the accurate, approved information at the time of processing.
- .Verify the information before submitting the information to the insured & agent.
- Be available to answer questions to the insured as well as the agent as to why a policy may have been rated a certain class.
- Be able to give quotes at a certain rate.
- Be open, friendly and accurate to the questions that are asked of why a certain scenario is done.
Education
High School Diploma -
Teays Valley High School
Ashville, OH05-2004
Skills
- Microsoft office
- Analytical thinking
- Communication: Actively listen to recommendations, friendly, outgoing & open to give suggestions on how to make a situation better
- Time management: having a set routine, following through on deadlines, being responsible for a schedule, prioritizing requests & being open to change
Timeline
Policy Issue Analyst
Farmers New World Life Insurance
12.2002 - 01.2025
High School Diploma -
Teays Valley High School
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