Jacqueline Fortunato
Yorktown,VA
Summary
Cheerful and upbeat Customer Service Representative with history of exceeding customers expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving issues.
Overview
8
8
years of professional experience
Work History
Delivery Courier
T & J Logistics
10.2024 - 02.2025
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
- Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
- Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
Marine Painter
Huntington Ingalls
04.2024 - 08.2024
- Maximized durability of applied paint products through careful selection of appropriate materials for specific vessel types and conditions.
- Assured quality control measures were followed consistently during each stage of the painting process from surface preparation to final touchups.
- Reduced downtime of marine vessels by completing painting projects within scheduled timelines.
- Prepared surfaces for painting through sanding, grinding, and cleaning techniques, ensuring optimal adhesion of paint products.
- Collaborated with team members for efficient completion of large-scale marine painting projects.
Crew Member
Wendy's
03.2022 - 07.2023
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
- Coordinated with other crew members to complete assigned tasks quickly and effectively
Customer Service Representative
Ranstad
10.2021 - 02.2022
- Maintained a high level of professionalism when dealing with difficult customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Provided exceptional customer service to ensure customer satisfaction
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Supported customers to maintain positive relationships throughout and followings financial processes
- Built sustainable relationships and trust with customer accounts through open and interactive communication
- Delivered customer support to high call load each shift
Census Enumerator
US Census Bureau
07.2020 - 08.2020
- Collected and recorded accurate household surveys, and verified the data and information for the United States Census Bureau, while ensuring data integrity and statistics confidentiality
- Demonstrated adaptability by working with flexible schedules, including evenings and weekends, to accommodate respondents' availability
- Used software to record data
- Provided data to supervisor on my unit for processing
- Compiled, recorded and coded information into predefined database
Receptionist
Essex County College
09.2019 - 05.2020
- Greeted visitors, assessed needs and directed to appropriate personnel
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Assisted with administrative tasks such as filing documents, copying materials
- Processed incoming mail and packages accurately and promptly
- Maintained various office or program records using secure filing system
Assistant Store Manager
Family Dollar
07.2017 - 01.2018
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels
- Resolved customer complaints efficiently while maintaining excellent customer service
- Built employee knowledge with training and mentoring
- Maintained organized store environment for customer and employee health and safety
- Provided training to new employees on company policies and procedures
- Monitored inventory levels and ordering of stock to ensure shelves were adequately stocked
Education
Some College (No Degree) - General Science
Essex County College
Newark, New JerseySkills
- Problem-Solving Abilities
- Microsoft Office
- Office Equipment Proficiency
- Data Entry
- Attentive Service
- Computer Literacy
- Attention to Detail
- Team work
- Communication
- Adaptability
Languages
Spanish
Native or Bilingual
Timeline
Delivery Courier
T & J Logistics
10.2024 - 02.2025
Marine Painter
Huntington Ingalls
04.2024 - 08.2024
Crew Member
Wendy's
03.2022 - 07.2023
Customer Service Representative
Ranstad
10.2021 - 02.2022
Census Enumerator
US Census Bureau
07.2020 - 08.2020
Receptionist
Essex County College
09.2019 - 05.2020
Assistant Store Manager
Family Dollar
07.2017 - 01.2018
Some College (No Degree) - General Science
Essex County College