Jacqueline Foster
Chicago,IL
Summary
Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.
Diligent [Desired Position] with proven history of enhancing patient satisfaction through effective communication and problem-solving. Successfully streamlined appointment scheduling processes, ensuring smooth operations. Demonstrated strengths in patient interaction and administrative tasks.
Experienced with various cleaning techniques and maintaining hygiene standards. Utilizes skills in organization and detail to ensure all areas are thoroughly cleaned and well-maintained. Track record of maintaining clean and orderly environment, contributing to overall guest and resident satisfaction.
Overview
17
17
years of professional experience
Work History
Housekeeping
University of Chicago Medical Center
01.2022 - Current
- Enforced housekeeping standards to comply with cleaning regulations.
- Enhanced team efficiency by providing support and guidance in daily housekeeping tasks.
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
- Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
- Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
Patient Service Representative
Illinois Masonic Medical Center
06.2014 - 04.2020
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
Housekeeping/Post Supervisor
A&R Janitorial Services
12.2007 - 03.2014
- Clean and sanitize bathrooms, floors, tables and windows
- Clean inside and outside of facilities
- Dispose of trash and recyclables
- Responded to work orders
- Signed visitors in and out
- Prepared reports and routines
- Daily patrolling on foot to assure the security of assigned areas
- Daily uniform inspection on all shifts
- Assigned duties to all officers daily
Education
Diploma - Pharmacy Tech, Nurse’s Aide and Phlebotomist training, CPR training
AMERICAN SCHOOL OF CORRESPONDENCE
LANSING, ILSkills
- Typing
- Customer Service
- Office Procedures
- Judgment
- Decision-Making
- Reading Comprehension
- Personal Computer Operation
- Housekeeping
Awards
- Certificate in 10 week janitorial program, 12/01/06
- Iow@work Achievement Certificate: Soft Skills Training, 05/01/10
- Iow@work Achievement Certificate: Money Smart, 05/01/10
- Iowa Workforce Development Certificate of Completion for Job Search Training, 05/01/10
- 20 hour un-armed basic security officer training course, 06/01/08
- Most Improved Academic Student, American School of Correspondence, 2003
- Principal Award, American School of Correspondence, 2003
- Certificate of Achievement, American School of Correspondence, 2003
- Certificate of Academic Excellence, American School of Correspondence, 2003
Timeline
Housekeeping
University of Chicago Medical Center
01.2022 - Current
Patient Service Representative
Illinois Masonic Medical Center
06.2014 - 04.2020
Housekeeping/Post Supervisor
A&R Janitorial Services
12.2007 - 03.2014
Diploma - Pharmacy Tech, Nurse’s Aide and Phlebotomist training, CPR training
AMERICAN SCHOOL OF CORRESPONDENCE
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