Jacqueline Franco
Manteca ,Ca
Summary
Although most of my background is in Customer Service, I am extremely intrigued in working in different environments. I can easily adapt to change and im a great team player. I’m Detail-oriented with experience in records management, Microsoft Office, and customer service. I am a hard worker and can be relied upon to help your team achieve its goals.
Overview
8
8
years of professional experience
Work History
Material Handler
Ghirardelli
08.2023 - 01.2024
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Maintained clean, orderly work environment free of hazards.
Office Administrator
Essentra Heating & Air
08.2019 - 10.2022
- Opened, sorted and distributed incoming correspondence
- Worked with functional teams to support variety of administrative tasks
- Used Microsoft Office tools for analysis and communication
- Arranged and coordinated company business travel.
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Adapted quickly to changing priorities, adjusting tasks accordingly while maintaining focus on overall objectives.
Customer Service Advocate
Deco lighting
02.2016 - 09.2019
- Addressed customers courteously using suitable methods and problem-solving skills
- Responded to telephone inquiries and complaints following standard operating procedures
- Assisted with mentoring new employees during and after training
- Created and maintained customer profiles in order to streamline customer service
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Followed up with customers regarding product functionality and overall satisfaction.
Education
High School Graduate -
Garfield High School
Los Angeles, CASkills
- Customer Relationship Management
- Time Management
- Inbound Phone Call Handling
- Office Management
- Material Handling
- Positive Attitude
- Workplace Cleanliness
- Warehouse Operations
- Customer Service
- Material packaging
- Attention to Detail
- Problem-Solving
Languages
Spanish
Native or Bilingual
Timeline
Material Handler
Ghirardelli
08.2023 - 01.2024
Office Administrator
Essentra Heating & Air
08.2019 - 10.2022
Customer Service Advocate
Deco lighting
02.2016 - 09.2019
High School Graduate -
Garfield High School