JACQUELINE FUENTES
Spring,TX
Summary
Compassionate Medical Office Professional focused on delivering exceptional patient care and optimizing office operations. Committed to enhancing the healthcare team’s success through quality service and continuous professional development. Possesses strong communication skills and a proactive approach to learning, ready to support organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Access Rep-III
Memorial Hermann Medical Group
10.2023 - Current
- Verifies insurance for multiple providers and patient documentation to support efficient registration and minimize delays.
- Liaised between patients, staff, and providers to facilitate seamless access to services.
- Handled referrals, ensuring accuracy and enhancing patient satisfaction.
- Managed check out desk operations, effectively multitasking across various responsibilities.
- Patient Access professional with 20+ years of medical facility experience providing HIPAA-compliant scheduling, registration, and care coordination.
Eligibility Specialist
Lone Star Family Health Center
Conroe, Tx
12.2019 - 10.2023
- Conducted interviews with applicants to verify information and assess eligibility for programs.
- Analyzed and interpreted data from multiple sources to ensure accurate eligibility assessments.
- Monitored changes in rules, laws, and procedures to uphold compliance and enhance accuracy in processing.
Lead Medical Record Coordinator
Lone Star Family Health Center
Conroe, Tx
06.2011 - 12.2019
- Implemented strategies that enhanced departmental efficiency and ensured accuracy of patient records.
- Facilitated retrieval of medical records for providers, supporting timely patient care activities.
- Processed requests from external agencies such as insurance companies or law firms for release of medical information.
- Trained new staff on documentation processes to ensure compliance with coding and filing procedures.
Telephone Operator/Scheduler
Lone Star Family Health Center
Conroe, TX
06.2010 - 07.2012
- Operated telephone switchboard and efficiently routed calls to appropriate personnel, ensuring smooth communication flow.
- Answered incoming calls and assisted customers with inquiries and requests in a professional and timely manner.
- Handled administrative tasks including message taking, call transferring, and providing essential information about company services to enhance customer experience.
- Additional, early work experience available upon request.
Education
High School Diploma -
Conroe Belford High School
Conroe05.2002
Skills
- Allscripts
- Clinical Module EMR
- Veradigm Ehr
- Athena
- Epic
- Care 4
- OnBase
- Interoperability standards
- Microsoft
- Excel
- Outlook
Certification
Community Health Worker III
Languages
Spanish, Bilingual
Timeline
Patient Access Rep-III
Memorial Hermann Medical Group
10.2023 - Current
Eligibility Specialist
Lone Star Family Health Center
12.2019 - 10.2023
Lead Medical Record Coordinator
Lone Star Family Health Center
06.2011 - 12.2019
Telephone Operator/Scheduler
Lone Star Family Health Center
06.2010 - 07.2012
High School Diploma -
Conroe Belford High School