Candice Sinanan
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within a team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in a fast-paced environment. Highly professional and productive relationship builder with years of customer service skills and experience.
Overview
17
17
years of professional experience
Work History
Patient Access Representative
Northwell Health
Melville, NY
09.2022 - Current
- Managed approximately 70 incoming calls per day from patients.
- Patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Coordinated insurance verifications, minimizing delays in patient services and improving overall satisfaction.
- Streamlined appointment scheduling systems, increasing efficiency and reducing wait times for patients.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
Real Estate Agent
Oxford Property Group
NY
01.2019 - 01.2021
- Developed and fostered strong relationships with clients by working to provide the best experience possible.
- Help clients prepare their home to be placed on the market.
- Utilized MLS database to manage customers and potential properties.
- Assist clients in the home search process by taking them to home showings and open houses.
- Negotiated contracts to secure favorable terms for clients while maintaining compliance with regulations.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advertised client properties through websites, social media, and real estate guides.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
Real Estate Agent
Highline Residential
NY
01.2018 - 01.2019
- Premier agent with Zillow
- Guided clients through property transactions, ensuring smooth and compliant processes.
- Negotiated, facilitated, and managed real estate transactions.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Communicated with clients to understand property needs and preferences.
Dental Receptionist & Assistant
Flushing NY
Flushing NY
01.2009 - 01.2017
- Scheduled Appointments for and filed charts keeping records using Microsoft.
- Called In prescriptions for patients.
- Maintained a clean sterile and positive environment for the patients.
- Sterilized dental instruments.
- Prepared setups for procedures. Prepared patient for treatment and procedures.
Education
Certificate - Real Estate
New York School of Realestate
New York, NY01.2018
Infant Care Specialist trained in CPR
Infant Care Training (ICT)
New York, NY01.2013
Certified Nursing Assistant
Christine Institute
New York, NY01.2010
Regents Diploma -
Hillcrest High School
Jamaica, NY01.2009
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Appointment scheduling
- Healthcare systems navigation
- Epic
- Allscripts
- GDS
- Access net
- Avaya
- Soarian
- Microsoft Office
- Apple IOS
- DocuSign
- Zillow Premier
- OLR
- Nestio
- MLS
Timeline
Patient Access Representative
Northwell Health
09.2022 - Current
Real Estate Agent
Oxford Property Group
01.2019 - 01.2021
Real Estate Agent
Highline Residential
01.2018 - 01.2019
Dental Receptionist & Assistant
Flushing NY
01.2009 - 01.2017
Certificate - Real Estate
New York School of Realestate
Infant Care Specialist trained in CPR
Infant Care Training (ICT)
Certified Nursing Assistant
Christine Institute
Regents Diploma -
Hillcrest High School