Jacqueline Galvez
Marlboro,MA
Summary
Dynamic General Manager with a proven track record at Sellia Corporation McDonald’s, excelling in operations management and leadership. Successfully drove year-over-year business growth while fostering a positive work environment. Expert in problem resolution and team building, implementing strategies that enhanced profitability and employee satisfaction.
Overview
2000
2000
years of professional experience
1
1
Certification
Work History
General Manager
Sellia Corporation McDonald’s
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Area Supervisor
Sellia Corporation McDonald’s
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Established clear objectives for each reporting period that aligned with company-wide goals.
General Manager
Host Marriott International
Massachusetts
1987 - 01.2000
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
Associate
Massachusetts Bay Community College
Wellesley Hills, MA08.2003
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Certification
Servsafe’s Procter
Servsafe’s certification
Allergy certification
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
General Manager
Sellia Corporation McDonald’s
Area Supervisor
Sellia Corporation McDonald’s
General Manager
Host Marriott International
1987 - 01.2000
Associate
Massachusetts Bay Community College