Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jacqueline Garcia

Laredo

Summary

Dynamic customer service professional with a proven track record at JBA GROUP, excelling in problem resolution and active listening. Skilled in data entry and Microsoft Excel, I enhance customer satisfaction through effective communication and efficient order processing, consistently contributing to team success in high-pressure environments.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

JBA GROUP
Laredo, TX
10.2021 - Current
  • Assisted customers with inquiries, providing accurate information and resolving issues promptly.
  • Managed customer accounts, ensuring data entry accuracy and timely updates.
  • Handled inbound calls, maintaining professionalism while addressing customer concerns effectively.
  • Processed orders efficiently, coordinating with internal teams to ensure timely delivery.

Server

Buffalo Wild Wings
02.2018 - 10.2018
  • Provided exceptional customer service in high-volume dining environment.
  • Assisted in menu knowledge to enhance guest dining experiences.
  • Collaborated with team members to ensure timely food delivery.
  • Maintained cleanliness and organization of dining and service areas.
  • Handled cash transactions accurately and efficiently during peak hours.

Sales Associate

Michael Kors Outlet
Laredo, TX
04.2017 - 01.2018
  • Assisted customers in product selection, enhancing shopping experience and satisfaction.
  • Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
  • Maintained visual merchandising standards, showcasing products effectively to drive sales.
  • Collaborated with team members to achieve daily sales goals and improve store performance.

Education

High School Diploma -

John B Alexander High School
Laredo, TX

Skills

  • Customer service
  • Active listening
  • Problem resolution
  • Microsoft Excel
  • Payment processing
  • Microsoft PowerPoint
  • Critical thinking
  • Data entry

Languages

Spanish

Timeline

Customer Service Representative

JBA GROUP
10.2021 - Current

Server

Buffalo Wild Wings
02.2018 - 10.2018

Sales Associate

Michael Kors Outlet
04.2017 - 01.2018

High School Diploma -

John B Alexander High School