Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jacqueline Garcia

Dallas,TX

Summary

Hardworking and passionate job seeker with strong organizational and customer service skills eager to secure entry-level customer service representative position. Ready to help team achieve company goals. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Approximately 8+ years of customer experience and problem-solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Operations Manager

Michaels Arts & Crafts
10.2019 - 03.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and helped replenishment team twice a week with truck process.
  • Scheduled 15+ employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with 100+ customers a day to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Developed systems and procedures to improve team and store efficiency.

Store Manager

Michaels Arts & Crafts
10.2020 - 12.2020
  • Promoted to this temporary position during peak holiday season of 2020
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Attended weekly conference calls with district manager

Physical Therapy Technician

Texas Orthopedic Associates
05.2017 - 01.2019
  • Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
  • Prepared patients to meet with physical therapists.
  • Executed interventions of modalities or exercise as directed by therapist or assistant.
  • Maintained cleanliness and sanitation of clinic or treatment environment.
  • Prepared for sessions by setting up patient treatment areas and equipment.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Assisted 8+ physical therapists with patient examinations using manual therapy techniques and therapeutic exercise instruction.
  • Performed therapeutic massage, hot-cold packs placement, or electrical stimulation under direction of physical therapist.

Cardiac Rehab Technician

Medical City Of Lewisville
05.2017 - 08.2017
  • Established collaborative relationships with patients through consistent and meaningful communication.
  • Communicated back to nurses and therapists regarding patient performance and condition.
  • Maintained cleanliness and sanitation of clinic or treatment environment.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Monitored daily exercises while in the facility and took vitals to ensure safety while performing exercises

Sales Associate

Michaels Arts & Crafts
04.2016 - 05.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Restaurant Hostess

Marriott
05.2014 - 02.2016
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Education

Bachelor of Science - Kinesiology

Texas Woman's University
Denton, TX
05.2017

High School Diploma -

Moises E Molina High School
Dallas, TX
06.2013

Skills

  • Verbal & Written Communication
  • Customer Service
  • Microsoft Office Expertise
  • Bilingual
  • Sales
  • Management/Leadership Skills
  • Adaptability

Languages

English
Spanish

Timeline

Store Manager

Michaels Arts & Crafts
10.2020 - 12.2020

Operations Manager

Michaels Arts & Crafts
10.2019 - 03.2023

Physical Therapy Technician

Texas Orthopedic Associates
05.2017 - 01.2019

Cardiac Rehab Technician

Medical City Of Lewisville
05.2017 - 08.2017

Sales Associate

Michaels Arts & Crafts
04.2016 - 05.2017

Restaurant Hostess

Marriott
05.2014 - 02.2016

Bachelor of Science - Kinesiology

Texas Woman's University

High School Diploma -

Moises E Molina High School

Similar Profiles

CREATE PROFILE
Jacqueline Garcia